Speedtest seriously lower than sync

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Post Reply
tin
Posts: 176
Joined: Mon Jul 28, 2008 5:22 pm
Location: Northwest NSW
Contact:
Contact tin

Speedtest seriously lower than sync

Post by tin » Tue Dec 11, 2018 1:21 pm

Just got our NBN FTTN connected yesterday... We're on a 50/20 plan, but a fair distance from the node. The modem says it's sync speed is about 41mbps down and 9.1 up.
Here's the query though - Speed tests are giving the full 9mbps upload (awesome), but the downloads cap out at exactly 25mbps... Has our port been somehow misconfigured? Or is this related to the ACCC speed check requirement or something?
The above post is copyright, may be edited at any time, and should not be taken internally. Any breach of these terms may result in legal action or a sore tummy.
Top
User avatar
KavindaS
Forum Admin
Posts: 2257
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Speedtest seriously lower than sync

Post by KavindaS » Tue Dec 11, 2018 2:05 pm

tin wrote: ↑
Tue Dec 11, 2018 1:21 pm
 Just got our NBN FTTN connected yesterday... We're on a 50/20 plan, but a fair distance from the node. The modem says it's sync speed is about 41mbps down and 9.1 up.
Here's the query though - Speed tests are giving the full 9mbps upload (awesome), but the downloads cap out at exactly 25mbps... Has our port been somehow misconfigured? Or is this related to the ACCC speed check requirement or something?
Could you perform few random speed tests via http://speedtest.exetel.com.au/ and with a screen capture of the modem status page (Indicates sync rates) and forward the results to residentialsupport@exetel.com.au ? We may need to check this further then with a supplier escalation.
Top
tin
Posts: 176
Joined: Mon Jul 28, 2008 5:22 pm
Location: Northwest NSW
Contact:
Contact tin

Re: Speedtest seriously lower than sync

Post by tin » Tue Dec 11, 2018 4:20 pm

Will do that some time in the next week. 25mbps is still heaps faster than we're used to anyway. :lol:

We're also not using the "official" ZTE modem at the moment, so I'll check with that to make sure it's not our stuff.
The above post is copyright, may be edited at any time, and should not be taken internally. Any breach of these terms may result in legal action or a sore tummy.
Top
User avatar
KavindaS
Forum Admin
Posts: 2257
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Speedtest seriously lower than sync

Post by KavindaS » Tue Dec 11, 2018 4:21 pm

tin wrote: ↑
Tue Dec 11, 2018 4:20 pm
 Will do that some time in the next week. 25mbps is still heaps faster than we're used to anyway. :lol:

We're also not using the "official" ZTE modem at the moment, so I'll check with that to make sure it's not our stuff.
That should be really good to have a comparison before the escalation. :)
Top
Post Reply

Return to “NBN and other Fibre Services”