Multiple NBN dropouts for the last 24hrs

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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lunar
Posts: 3
Joined: Sat Nov 18, 2017 5:21 pm
Location: Darwin

Multiple NBN dropouts for the last 24hrs

Post by lunar » Wed Dec 12, 2018 8:45 pm

My connection in Palmerston NT has been very unstable for the last 24hrs or so.
Please advise.

lunar
Posts: 3
Joined: Sat Nov 18, 2017 5:21 pm
Location: Darwin

Re: Multiple NBN dropouts for the last 24hrs

Post by lunar » Wed Dec 12, 2018 9:18 pm

ping average is 57, speed tests are okay but can't maintain a connection for more than 10 to 15 mins at a time.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Multiple NBN dropouts for the last 24hrs

Post by KrishanK » Wed Dec 12, 2018 10:54 pm

Kindly be advised that with regards to the dropout issue you are experiencing, we created a ticket in our end and sent you an email with the reference no: 13949337 to your nominated email address.

Go through the given instructions in the email and respond to us accordingly.

lunar
Posts: 3
Joined: Sat Nov 18, 2017 5:21 pm
Location: Darwin

Re: Multiple NBN dropouts for the last 24hrs

Post by lunar » Thu Dec 13, 2018 10:35 pm

I haven't experienced a single drop out since I got home this afternoon so i haven't done any testing. At this stage all okay.

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nilushid
Exetel Staff
Posts: 630
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Multiple NBN dropouts for the last 24hrs

Post by nilushid » Thu Dec 13, 2018 10:50 pm

lunar wrote:
Thu Dec 13, 2018 10:35 pm
I haven't experienced a single drop out since I got home this afternoon so i haven't done any testing. At this stage all okay.
We are glad that your service is working with out any issues. Please monitor the service and do reply back to us via the Ref #13949337, if your service issue persist.

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