NBN drop out intermittently

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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xujie1231
Posts: 2
Joined: Wed Apr 10, 2019 3:27 pm

NBN drop out intermittently

Post by xujie1231 » Wed Apr 10, 2019 3:46 pm

Hi my NBN network dropped out intermittently since last night 9pm. I am still experiencing the same issue.

My service number is 0301422084, at Point Cook Vic. Could you please have a look into it? and DSL signal on the NBN connection device flushing not in solid blue....

Thanks

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: NBN drop out intermittently

Post by KavindaS » Wed Apr 10, 2019 7:41 pm

xujie1231 wrote:
Wed Apr 10, 2019 3:46 pm
Hi my NBN network dropped out intermittently since last night 9pm. I am still experiencing the same issue.

My service number is 0301422084, at Point Cook Vic. Could you please have a look into it? and DSL signal on the NBN connection device flushing not in solid blue....

Thanks
We have checked the basic network issues with the supplier side and there are no issues reported in the area. However, looking at the radius server indicates, service drops in your connection. For testing purpose, can you bypass the router and check with a direct PPPOE connection? If not you may need to contact our support line, as we need to complete the basic troubleshooting and log a fault with the supplier.

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