Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Jackiet
- Posts: 2
- Joined: Tue Apr 30, 2019 9:22 pm
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by Jackiet » Wed May 01, 2019 9:06 pm
I have been waiting for over a month, have not received any response to requests for information on the whereabouts of the modem, no response to calling, emails and at my wits end. Want to cancel as cannot manage without any service. HELP
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nilushid
- Exetel Staff
- Posts: 660
- Joined: Tue Jan 10, 2017 2:18 pm
- Location: sydney
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by nilushid » Wed May 01, 2019 11:12 pm
Jackiet wrote: ↑Wed May 01, 2019 9:06 pm
I have been waiting for over a month, have not received any response to requests for information on the whereabouts of the modem, no response to calling, emails and at my wits end. Want to cancel as cannot manage without any service. HELP
We are sorry about the inconveniences caused. Can you PM us your customer ID or the service number to look in to this
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Jackiet
- Posts: 2
- Joined: Tue Apr 30, 2019 9:22 pm
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by Jackiet » Thu May 02, 2019 9:15 pm
PM sent
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nilushid
- Exetel Staff
- Posts: 660
- Joined: Tue Jan 10, 2017 2:18 pm
- Location: sydney
Post
by nilushid » Thu May 02, 2019 9:31 pm
Jackiet wrote: ↑Thu May 02, 2019 9:15 pm
PM sent
Thanks for the message. Your service is currently pending for activation. Therefore, we have escalated this to the provisioning management and they will get back to you on your inquiry
Ref: #14950750
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MenakaD
- Exetel Staff
- Posts: 4
- Joined: Thu Feb 14, 2019 2:49 pm
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by MenakaD » Fri May 03, 2019 1:30 pm
Jackiet wrote: ↑Wed May 01, 2019 9:06 pm
I have been waiting for over a month, have not received any response to requests for information on the whereabouts of the modem, no response to calling, emails and at my wits end. Want to cancel as cannot manage without any service. HELP
Thank you for the message and we apologies for the inconveniences caused. We have got your order escalated with our suppliers and we will get back to you shortly with the tech appointment information.