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NBN Activation

Posted: Wed May 08, 2019 5:21 pm
by cvydarb
I signed up on Apriil 29, haven't heard anything since other than that $1 was taken out of my account.
Account says pending but I have no indication as to a time frame for NBN call out, installation, expected date to be connected, when the router/modem will be sent etc.
I'm moving from ADSL to NBN and it's only FTTN so the amount of work done on NBN CO's side shouldn't be extensive.
Emailed customer service a few days ago with no response in sight either.

Re: NBN Activation

Posted: Wed May 08, 2019 7:28 pm
by KavindaS
cvydarb wrote:
Wed May 08, 2019 5:21 pm
I signed up on Apriil 29, haven't heard anything since other than that $1 was taken out of my account.
Account says pending but I have no indication as to a time frame for NBN call out, installation, expected date to be connected, when the router/modem will be sent etc.
I'm moving from ADSL to NBN and it's only FTTN so the amount of work done on NBN CO's side shouldn't be extensive.
Emailed customer service a few days ago with no response in sight either.
I am unable to trace the new application details here. Can you PM me the provided customer id or the service number?

Re: NBN Activation

Posted: Thu May 09, 2019 11:56 am
by cvydarb
KavindaS wrote:
Wed May 08, 2019 7:28 pm
cvydarb wrote:
Wed May 08, 2019 5:21 pm
I signed up on Apriil 29, haven't heard anything since other than that $1 was taken out of my account.
Account says pending but I have no indication as to a time frame for NBN call out, installation, expected date to be connected, when the router/modem will be sent etc.
I'm moving from ADSL to NBN and it's only FTTN so the amount of work done on NBN CO's side shouldn't be extensive.
Emailed customer service a few days ago with no response in sight either.
I am unable to trace the new application details here. Can you PM me the provided customer id or the service number?
PM Sent

Re: NBN Activation

Posted: Tue May 14, 2019 3:48 pm
by cvydarb
So I received an email 3 days ago asking for my phone line number (no idea why this wasn't asked for when I signed up if it's important?) and since then have received no information.

Signed up over 3 weeks ago, account has been pending ever since, next to no communication as to a time frame of when my account will be connected, no idea if the router/modem is on the way.

At this point I might be contacting someone to cancel my account altogether.

Re: NBN Activation

Posted: Tue May 14, 2019 9:18 pm
by KavindaS
cvydarb wrote:
Tue May 14, 2019 3:48 pm
So I received an email 3 days ago asking for my phone line number (no idea why this wasn't asked for when I signed up if it's important?) and since then have received no information.

Signed up over 3 weeks ago, account has been pending ever since, next to no communication as to a time frame of when my account will be connected, no idea if the router/modem is on the way.

At this point I might be contacting someone to cancel my account altogether.
Can you reply here with the ticket reference number, which you have received with the email ?

Re: NBN Activation

Posted: Thu May 16, 2019 11:46 am
by cvydarb
#15017012#)

Re: NBN Activation

Posted: Thu May 16, 2019 3:38 pm
by KavindaS
cvydarb wrote:
Thu May 16, 2019 11:46 am
#15017012#)
You should now receive an email by them. If you have further queries, you may reply to the same provisioning email.