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NBN Set up

Posted: Sat Jul 13, 2019 12:29 pm
by muzzatron
Hello,
I've just received my NBN modem and router. Is there an Exetel set up guide somewhere I can follow.

Thanks

Robert

Re: NBN Set up

Posted: Sat Jul 13, 2019 2:33 pm
by Surfn Chick
Hello, the modems usually come pre-configured. Just plug it in.
However you must wait until you receive notification by way of sms/email from Exetel advising that your NBN is active. Hope this helps.

Re: NBN Set up

Posted: Mon Jul 15, 2019 12:25 pm
by KavindaS
muzzatron wrote:
Sat Jul 13, 2019 12:29 pm
Hello,
I've just received my NBN modem and router. Is there an Exetel set up guide somewhere I can follow.

Thanks

Robert
Hi Robert,

Checking through the radius server indicates the modem has authenticated now.

Re: NBN Set up

Posted: Mon Jul 15, 2019 4:03 pm
by muzzatron
OK so do I plug it in and then wait?

Re: NBN Set up

Posted: Mon Jul 15, 2019 5:55 pm
by KavindaS
muzzatron wrote:
Mon Jul 15, 2019 4:03 pm
OK so do I plug it in and then wait?
I have checked using the service you have posted here. If you have referred to a different service, you may PM the customer id or the service number, so I will check the activation and provide you the cable setup instructions. Modem is pre-configured as confirmed before.