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Constant nightly dropouts

Posted: Tue Jul 23, 2019 10:57 pm
by JohnSCS
Have any other users (NSW or other states) on NBN had consistent dropouts from mid/late afternoon till after midnight every night?
Been a constant issue for about a month.

Re: Constant nightly dropouts

Posted: Wed Jul 24, 2019 3:10 pm
by KavindaS
JohnSCS wrote:
Tue Jul 23, 2019 10:57 pm
Have any other users (NSW or other states) on NBN had consistent dropouts from mid/late afternoon till after midnight every night?
Been a constant issue for about a month.
Considering the issue going for a month now, we need to troubleshoot the issue individually and check for the possible network related issues.

Is your service fully stable from morning? Do you use the service from late night to morning, until the issue starts from afternoon?

Re: Constant nightly dropouts

Posted: Wed Jul 24, 2019 6:02 pm
by JohnSCS
KavindaS wrote:
Wed Jul 24, 2019 3:10 pm
JohnSCS wrote:
Tue Jul 23, 2019 10:57 pm
Have any other users (NSW or other states) on NBN had consistent dropouts from mid/late afternoon till after midnight every night?
Been a constant issue for about a month.
Considering the issue going for a month now, we need to troubleshoot the issue individually and check for the possible network related issues.

Is your service fully stable from morning? Do you use the service from late night to morning, until the issue starts from afternoon?
NBN service seems to be ok from around midnight until mid to late afternoon. Late night (around 9/10pm) we start experiencing dropouts, thats complete loss of network for around 1 minute. This can randomly happen until about midnight.
On top of this we can experience high latency at randoms times from about 10am throughout the day until around midnight.

The above is not dependent on weather conditions.