Service outage Upper Hunter NSW

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Brooksy
Posts: 62
Joined: Mon Feb 01, 2010 5:24 pm
Location: NSW

Service outage Upper Hunter NSW

Post by Brooksy » Tue Jul 30, 2019 11:41 am

Lost service about 11:10 today.

Checked modem settings, rebooted modem, NBG.

Nothing on the board as yet. Would like some (no bullshit) info, thanks.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Service outage Upper Hunter NSW

Post by KavindaS » Tue Jul 30, 2019 6:17 pm

Brooksy wrote:
Tue Jul 30, 2019 11:41 am
Lost service about 11:10 today.

Checked modem settings, rebooted modem, NBG.

Nothing on the board as yet. Would like some (no bullshit) info, thanks.
If the service still not working, PM me your service number / customer id, since no outages has been reported from your mentioned area.

Brooksy
Posts: 62
Joined: Mon Feb 01, 2010 5:24 pm
Location: NSW

Re: Service outage Upper Hunter NSW

Post by Brooksy » Wed Jul 31, 2019 5:16 am

Nice to see Exetel staff right on the ball ready to tackle any problems straight up. Yeah, 5 hours without phone or internet and the cavalry rides up. Well done, you guys are amazing. Seems you turn up AFTER service restored, well done!

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