NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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kkfat
Posts: 22
Joined: Sat Apr 27, 2019 12:22 am

NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem

Post by kkfat » Mon Oct 28, 2019 10:54 pm

NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem, after power cycle, still having all four green lights, and ZTE router having all green too.

I am posting this with the NBN connection.

can access Exetel, but nothing else, not even google.com

KavindaS
Exetel Staff
Posts: 2569
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem

Post by KavindaS » Mon Oct 28, 2019 11:07 pm

kkfat wrote:
Mon Oct 28, 2019 10:54 pm
NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem, after power cycle, still having all four green lights, and ZTE router having all green too.

I am posting this with the NBN connection.

can access Exetel, but nothing else, not even google.com
Please refer the URL viewtopic.php?f=296&t=45161 for the updates, as we have identified an unplanned outage.

kkfat
Posts: 22
Joined: Sat Apr 27, 2019 12:22 am

Re: NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem

Post by kkfat » Mon Oct 28, 2019 11:13 pm

Thanks.

Last time, when you mention Optus NSW issue, my friend using Optus NBN (Optus direct, not Exetel) also had service issue.

This time, my friend with Optus NBN are not having any problems.

However, I just like to point this out again, while internet is down, access to Exetel.com.au and this forum was fine. Looks like a DNS issue within Exetel side, not an Optus issue.

Hopefully you fix it shortly.

And, why does it always happen around this time of the day? 3am~6am is probably a better option for regular maintenance work.

Cheers,
K

kkfat
Posts: 22
Joined: Sat Apr 27, 2019 12:22 am

Re: NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem

Post by kkfat » Mon Oct 28, 2019 11:59 pm

All good now, but, again, why this time of the day???...... why this time of the day???

:)

KavindaS
Exetel Staff
Posts: 2569
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem

Post by KavindaS » Wed Oct 30, 2019 4:23 pm

kkfat wrote:
Mon Oct 28, 2019 11:59 pm
All good now, but, again, why this time of the day???...... why this time of the day???

:)
Unfortunately, the supplier network went down at that time of the day and it was unplanned.

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