No NBN service Parramatta 2150

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Sangel69
Posts: 2
Joined: Wed Oct 16, 2019 1:08 am

No NBN service Parramatta 2150

Post by Sangel69 » Tue Oct 29, 2019 5:11 pm

Hi,

I have been unable to connect to the internet today. The ZTE modem only has 3 green leds active for Power, Broadband and WLAN.
Have turned off the modem a few times and still no luck.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: No NBN service Parramatta 2150

Post by KavindaS » Tue Oct 29, 2019 10:44 pm

Sangel69 wrote:
Tue Oct 29, 2019 5:11 pm
Hi,

I have been unable to connect to the internet today. The ZTE modem only has 3 green leds active for Power, Broadband and WLAN.
Have turned off the modem a few times and still no luck.
If the service still not working, Please PM me your service number or the customer id.

Sangel69
Posts: 2
Joined: Wed Oct 16, 2019 1:08 am

Re: No NBN service Parramatta 2150

Post by Sangel69 » Wed Oct 30, 2019 10:01 pm

It is working now. Someone on help desk helped me to reset modem and reenter settings. Thank you

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