Fibre outage Newtown and surrounding suburbs

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2old2slow
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Joined: Thu Nov 07, 2019 10:17 am

Fibre outage Newtown and surrounding suburbs

Post by 2old2slow » Thu Nov 07, 2019 4:01 pm

I am in Earlwood 2206 and have had no internet or home phone since around 9.30am. is my outage within the 'surrounding suburbs' definition? I'm on HFC NBN if that makes any difference.

KavindaS
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Re: Fibre outage Newtown and surrounding suburbs

Post by KavindaS » Thu Nov 07, 2019 4:39 pm

2old2slow wrote:
Thu Nov 07, 2019 4:01 pm
I am in Earlwood 2206 and have had no internet or home phone since around 9.30am. is my outage within the 'surrounding suburbs' definition? I'm on HFC NBN if that makes any difference.
PM me your service number or the customer id, so I will check and confirm to you with the supplier network.

Griffithkevin
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Joined: Thu Nov 07, 2019 9:13 am

Re: Fibre outage Newtown and surrounding suburbs

Post by Griffithkevin » Thu Nov 07, 2019 5:36 pm

I’ve had no internet all day in Enmore.

2old2slow
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Joined: Thu Nov 07, 2019 10:17 am

Re: Fibre outage Newtown and surrounding suburbs

Post by 2old2slow » Thu Nov 07, 2019 6:46 pm

I spoke to a support rep and he advised the fault covers most if not all of Sydney.

KavindaS
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Re: Fibre outage Newtown and surrounding suburbs

Post by KavindaS » Thu Nov 07, 2019 6:50 pm

Please follow the URL viewtopic.php?f=296&t=45190 for further updates about the ongoing outage.

evanpavlakos
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Joined: Thu Nov 07, 2019 3:39 pm

Re: Fibre outage Newtown and surrounding suburbs

Post by evanpavlakos » Thu Nov 07, 2019 8:27 pm

Internet has been out since 7am in Dulwich Hill.
Over 12 hours later, still no internet or even an indication of time to rectify.
Not acceptable Exetel. When will this be fixed?

evanpavlakos
Posts: 3
Joined: Thu Nov 07, 2019 3:39 pm

Re: Fibre outage Newtown and surrounding suburbs

Post by evanpavlakos » Fri Nov 08, 2019 7:52 am

Any update Exetel? Still no internet. Who is your wholesale supplier that you are waiting on an ETA from?

simonmartynellis
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Joined: Thu Nov 07, 2019 2:28 pm

Re: Fibre outage Newtown and surrounding suburbs

Post by simonmartynellis » Fri Nov 08, 2019 8:11 am

Exetel, Internet is still out in Hurlstone Park. The lack of information is very frustrating; surely Optus, and yourselves, can provide more information than what amounts to a “you’ll just have to wait”!

rowds
Posts: 2
Joined: Wed Jun 02, 2004 9:23 pm
Location: Macquarie Park

Re: Fibre outage Newtown and surrounding suburbs

Post by rowds » Fri Nov 08, 2019 8:47 am

Wouldn't want to be running a business on this NBN Link, oh wait I am. :cry:
Marrickville out also. Been offline since 7th at about 7am

mlindsay
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Joined: Thu Nov 07, 2019 8:20 pm

Re: Fibre outage Newtown and surrounding suburbs

Post by mlindsay » Fri Nov 08, 2019 10:47 am

Exeter??? ..... Where are you?? ... The silence is deafening

mlindsay
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Joined: Thu Nov 07, 2019 8:20 pm

Re: Fibre outage Newtown and surrounding suburbs

Post by mlindsay » Fri Nov 08, 2019 10:49 am

*** Exetel seems autocorrect needs correcting

evanpavlakos
Posts: 3
Joined: Thu Nov 07, 2019 3:39 pm

Re: Fibre outage Newtown and surrounding suburbs

Post by evanpavlakos » Fri Nov 08, 2019 11:25 am

Exetel. What's the point of this forum if you cant even provide regular updates and choose not to respond to customers concerns?
The incompetence is concerning.

KavindaS
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Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Fibre outage Newtown and surrounding suburbs

Post by KavindaS » Fri Nov 08, 2019 1:20 pm

Hi All,

We have updated the forum outage link when we have received feedback from the supplier viewtopic.php?f=296&t=45190&p=328481#p328481. Supplier or the connected network has been already informed in our initial post as Optus - NBN. We will continue to follow up this and update the same outage thread accordingly. Exetel apologies for the inconvenience may have caused by this.

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