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Fibre outage Newtown and surrounding suburbs

Posted: Thu Nov 07, 2019 4:01 pm
by 2old2slow
I am in Earlwood 2206 and have had no internet or home phone since around 9.30am. is my outage within the 'surrounding suburbs' definition? I'm on HFC NBN if that makes any difference.

Re: Fibre outage Newtown and surrounding suburbs

Posted: Thu Nov 07, 2019 4:39 pm
by KavindaS
2old2slow wrote:
Thu Nov 07, 2019 4:01 pm
I am in Earlwood 2206 and have had no internet or home phone since around 9.30am. is my outage within the 'surrounding suburbs' definition? I'm on HFC NBN if that makes any difference.
PM me your service number or the customer id, so I will check and confirm to you with the supplier network.

Re: Fibre outage Newtown and surrounding suburbs

Posted: Thu Nov 07, 2019 5:36 pm
by Griffithkevin
I’ve had no internet all day in Enmore.

Re: Fibre outage Newtown and surrounding suburbs

Posted: Thu Nov 07, 2019 6:46 pm
by 2old2slow
I spoke to a support rep and he advised the fault covers most if not all of Sydney.

Re: Fibre outage Newtown and surrounding suburbs

Posted: Thu Nov 07, 2019 6:50 pm
by KavindaS
Please follow the URL viewtopic.php?f=296&t=45190 for further updates about the ongoing outage.

Re: Fibre outage Newtown and surrounding suburbs

Posted: Thu Nov 07, 2019 8:27 pm
by evanpavlakos
Internet has been out since 7am in Dulwich Hill.
Over 12 hours later, still no internet or even an indication of time to rectify.
Not acceptable Exetel. When will this be fixed?

Re: Fibre outage Newtown and surrounding suburbs

Posted: Fri Nov 08, 2019 7:52 am
by evanpavlakos
Any update Exetel? Still no internet. Who is your wholesale supplier that you are waiting on an ETA from?

Re: Fibre outage Newtown and surrounding suburbs

Posted: Fri Nov 08, 2019 8:11 am
by simonmartynellis
Exetel, Internet is still out in Hurlstone Park. The lack of information is very frustrating; surely Optus, and yourselves, can provide more information than what amounts to a “you’ll just have to wait”!

Re: Fibre outage Newtown and surrounding suburbs

Posted: Fri Nov 08, 2019 8:47 am
by rowds
Wouldn't want to be running a business on this NBN Link, oh wait I am. :cry:
Marrickville out also. Been offline since 7th at about 7am

Re: Fibre outage Newtown and surrounding suburbs

Posted: Fri Nov 08, 2019 10:47 am
by mlindsay
Exeter??? ..... Where are you?? ... The silence is deafening

Re: Fibre outage Newtown and surrounding suburbs

Posted: Fri Nov 08, 2019 10:49 am
by mlindsay
*** Exetel seems autocorrect needs correcting

Re: Fibre outage Newtown and surrounding suburbs

Posted: Fri Nov 08, 2019 11:25 am
by evanpavlakos
Exetel. What's the point of this forum if you cant even provide regular updates and choose not to respond to customers concerns?
The incompetence is concerning.

Re: Fibre outage Newtown and surrounding suburbs

Posted: Fri Nov 08, 2019 1:20 pm
by KavindaS
Hi All,

We have updated the forum outage link when we have received feedback from the supplier viewtopic.php?f=296&t=45190&p=328481#p328481. Supplier or the connected network has been already informed in our initial post as Optus - NBN. We will continue to follow up this and update the same outage thread accordingly. Exetel apologies for the inconvenience may have caused by this.