Why am I not getting the speeds of nbn100 even though I am paying for it

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Kyls1979
Posts: 4
Joined: Fri Nov 15, 2019 7:51 pm

Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Kyls1979 » Sat Nov 16, 2019 10:26 pm

2 months ago we tried to upgrade our nbn50 to nbn100.
We had to ring 3 different times to get upgraded & guess what....still not getting what we have requested! The amount has been charged for nbn100 on our invoice which we have paid.....but still not getting anywhere near the Speed https://exetel.speedtestcustom.com/resu ... ee13e00f74

The most it gets up to is around 41mbps
We are obviously paying for a service you can’t provide Exetel!!
I’m better off going back with Telstra

Dushyanthan
Exetel Staff
Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Dushyanthan » Sat Nov 16, 2019 11:08 pm

Kindly PM us your customer ID or the service number to assist you further.

Kyls1979
Posts: 4
Joined: Fri Nov 15, 2019 7:51 pm

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Kyls1979 » Sun Nov 17, 2019 1:02 pm

PM sent

Dushyanthan
Exetel Staff
Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Dushyanthan » Sun Nov 17, 2019 1:13 pm

Kyls1979 wrote:
Sun Nov 17, 2019 1:02 pm
PM sent
Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132

Kyls1979
Posts: 4
Joined: Fri Nov 15, 2019 7:51 pm

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Kyls1979 » Sun Nov 17, 2019 1:58 pm

Dushyanthan wrote:
Sun Nov 17, 2019 1:13 pm
Kyls1979 wrote:
Sun Nov 17, 2019 1:02 pm
PM sent
Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132
I really hope it is fixed soon....
The speed is bit better today but still not what we are paying for
https://exetel.speedtestcustom.com/resu ... 9482e9d90a

KavindaS
Forum Admin
Posts: 2541
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by KavindaS » Mon Nov 18, 2019 12:19 pm

Kyls1979 wrote:
Sun Nov 17, 2019 1:58 pm
Dushyanthan wrote:
Sun Nov 17, 2019 1:13 pm
Kyls1979 wrote:
Sun Nov 17, 2019 1:02 pm
PM sent
Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132
I really hope it is fixed soon....
The speed is bit better today but still not what we are paying for
https://exetel.speedtestcustom.com/resu ... 9482e9d90a
I have escalated with the provisioning department management to check and provide you a feedback via the ticket reference 16357132.

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