Why am I not getting the speeds of nbn100 even though I am paying for it

[Kyls1979]

2 months ago we tried to upgrade our nbn50 to nbn100.
We had to ring 3 different times to get upgraded & guess what....still not getting what we have requested! The amount has been charged for nbn100 on our invoice which we have paid.....but still not getting anywhere near the Speed https://exetel.speedtestcustom.com/resu ... ee13e00f74

The most it gets up to is around 41mbps
We are obviously paying for a service you can’t provide Exetel!!
I’m better off going back with Telstra

[Dushyanthan]

Kindly PM us your customer ID or the service number to assist you further.

[Kyls1979]

PM sent

[Dushyanthan]

PM sent

Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132

[Kyls1979]

PM sent

Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132

I really hope it is fixed soon....
The speed is bit better today but still not what we are paying for
https://exetel.speedtestcustom.com/resu ... 9482e9d90a

[KavindaS]

PM sent

Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132

I really hope it is fixed soon....
The speed is bit better today but still not what we are paying for
https://exetel.speedtestcustom.com/resu ... 9482e9d90a

I have escalated with the provisioning department management to check and provide you a feedback via the ticket reference 16357132.