Why am I not getting the speeds of nbn100 even though I am paying for it

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Kyls1979
Posts: 6
Joined: Fri Nov 15, 2019 7:51 pm

Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Kyls1979 » Sat Nov 16, 2019 10:26 pm

2 months ago we tried to upgrade our nbn50 to nbn100.
We had to ring 3 different times to get upgraded & guess what....still not getting what we have requested! The amount has been charged for nbn100 on our invoice which we have paid.....but still not getting anywhere near the Speed https://exetel.speedtestcustom.com/resu ... ee13e00f74

The most it gets up to is around 41mbps
We are obviously paying for a service you can’t provide Exetel!!
I’m better off going back with Telstra

Dushyanthan
Exetel Staff
Posts: 195
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Dushyanthan » Sat Nov 16, 2019 11:08 pm

Kindly PM us your customer ID or the service number to assist you further.

Kyls1979
Posts: 6
Joined: Fri Nov 15, 2019 7:51 pm

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Kyls1979 » Sun Nov 17, 2019 1:02 pm

PM sent

Dushyanthan
Exetel Staff
Posts: 195
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Dushyanthan » Sun Nov 17, 2019 1:13 pm

Kyls1979 wrote:
Sun Nov 17, 2019 1:02 pm
PM sent
Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132

Kyls1979
Posts: 6
Joined: Fri Nov 15, 2019 7:51 pm

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Kyls1979 » Sun Nov 17, 2019 1:58 pm

Dushyanthan wrote:
Sun Nov 17, 2019 1:13 pm
Kyls1979 wrote:
Sun Nov 17, 2019 1:02 pm
PM sent
Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132
I really hope it is fixed soon....
The speed is bit better today but still not what we are paying for
https://exetel.speedtestcustom.com/resu ... 9482e9d90a

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by KavindaS » Mon Nov 18, 2019 12:19 pm

Kyls1979 wrote:
Sun Nov 17, 2019 1:58 pm
Dushyanthan wrote:
Sun Nov 17, 2019 1:13 pm
Kyls1979 wrote:
Sun Nov 17, 2019 1:02 pm
PM sent
Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132
I really hope it is fixed soon....
The speed is bit better today but still not what we are paying for
https://exetel.speedtestcustom.com/resu ... 9482e9d90a
I have escalated with the provisioning department management to check and provide you a feedback via the ticket reference 16357132.

Kyls1979
Posts: 6
Joined: Fri Nov 15, 2019 7:51 pm

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by Kyls1979 » Sat Feb 08, 2020 8:13 pm

Here we go again!!
I am so over this speed issue!!
What is going on Exetel?????

https://exetel.speedtestcustom.com/resu ... 99793e36a1

KasunW
Exetel Staff
Posts: 214
Joined: Fri Jun 07, 2019 6:03 pm

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Post by KasunW » Sun Feb 09, 2020 4:18 pm

Kyls1979 wrote:
Sat Feb 08, 2020 8:13 pm
Here we go again!!
I am so over this speed issue!!
What is going on Exetel?????

https://exetel.speedtestcustom.com/resu ... 99793e36a1
We have sent you a email as we require further information from you regarding the service issue to carry out further testing. Kindly go through the email and reply back with the requested details so this can be further looked into. Reference: #16748566

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