Page 1 of 1

HFC down Northshore East Killara after power restored

Posted: Sat Nov 30, 2019 12:11 am
by Yummy
Our street got power restored but HFC modem upstream, downstream and online lights all 3 are blinking.

Any idea if the NBN service will get restored?

Re: HFC down Northshore East Killara after power restored

Posted: Sat Nov 30, 2019 1:48 pm
by Dushyanthan
Kindly PM us your customer ID or the service number to assist you further.

Re: HFC down Northshore East Killara after power restored

Posted: Sun Dec 01, 2019 3:03 pm
by Yummy
Hi, I have PMed you the account number and service description id.

Thanks

Re: HFC down Northshore East Killara after power restored

Posted: Sun Dec 01, 2019 3:28 pm
by Dushyanthan
Yummy wrote:
Sun Dec 01, 2019 3:03 pm
Hi, I have PMed you the account number and service description id.

Thanks
Reported issue is escalated with our wholesale supplier. Once we receive an update we will notify you via text message to your nominated mobile number. Sorry for the inconvenience caused and much appreciated with your patience. Ref:16434950

Re: HFC down Northshore East Killara after power restored

Posted: Mon Dec 02, 2019 1:11 pm
by Yummy
Hi,

The service is still down. Please check if they are working on it?

Re: HFC down Northshore East Killara after power restored

Posted: Mon Dec 02, 2019 1:49 pm
by KavindaS
Yummy wrote:
Mon Dec 02, 2019 1:11 pm
Hi,

The service is still down. Please check if they are working on it?
We have further checked this and our supplier has not identified possible network issues. We will send you a text message with the confirmation.