Nowra outage

[johnhennessy]

Does anyone know if the Nowra outage is also affecting Minnamurra?

[nilushid]

Does anyone know if the Nowra outage is also affecting Minnamurra?

Hi

It is affecting many surburbs. Can you PM us your Customer ID or the Service number to check whether your service currently affected by this outage

Thanks

[johnhennessy]

0200009265

[nilushid]

0200009265

Hi

Yes, your service also affected by the ongoing Nowra outage. There is no ETR at this stage. We will be updating the following link as soon as we hear more information from the supplier.

viewtopic.php?f=296&t=45765

Exetel apologizes for any inconvenience this may have caused.

[johnhennessy]

Thank you

[peterh_oz]

Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa).

Thanks

[johnhennessy]

Minnamurra is still out as well!

[johnhennessy]

Surely after 9 hours down there must be some more information for us! Not good.

[nilushid]

Surely after 9 hours down there must be some more information for us! Not good.

Hi

Yes, we understand the frustration here and we are extremely sorry about the inconvenience caused to you. The supplier has identified a hardware issue and they are currently working with Exetel co-Network team to apply a fix. More updates will be provided as soon as they are available from suppliers end

viewtopic.php?f=296&t=45765&p=330824#p330824

Exetel apologizes for any inconvenience this may have caused.

[peterh_oz]

Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa).

Thanks

??

[nilushid]

Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa).

Thanks

??

Hi

Different service types are affected by this outage in multiple areas. Kindly PM us your Customer ID or the service nuber to check your connection separately.

Thanks

[peterh_oz]

0201359481

Thanks

[johnhennessy]

22 hours now. This is very poor.

[nilushid]

22 hours now. This is very poor.

Hi

The outage has been successfully restored. We can see your service online and connected. Please check the service and confirm.

Exetel apologizes for any inconvenience this may have caused.

Thanks

[johnhennessy]

Yes, back up now. Can I expect to get a refund of 1 day?