Nowra outage
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- Posts: 31
- Joined: Fri Sep 17, 2004 4:20 pm
Nowra outage
Does anyone know if the Nowra outage is also affecting Minnamurra?
John Hennessy
Member since September 2004
Member since September 2004
Re: Nowra outage
Hijohnhennessy wrote: ↑Tue Jul 07, 2020 2:24 pmDoes anyone know if the Nowra outage is also affecting Minnamurra?
It is affecting many surburbs. Can you PM us your Customer ID or the Service number to check whether your service currently affected by this outage
Thanks
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- Posts: 31
- Joined: Fri Sep 17, 2004 4:20 pm
Re: Nowra outage
Hi
Yes, your service also affected by the ongoing Nowra outage. There is no ETR at this stage. We will be updating the following link as soon as we hear more information from the supplier.
viewtopic.php?f=296&t=45765
Exetel apologizes for any inconvenience this may have caused.
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- Posts: 31
- Joined: Fri Sep 17, 2004 4:20 pm
Re: Nowra outage
Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa).
Thanks
Thanks
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- Posts: 31
- Joined: Fri Sep 17, 2004 4:20 pm
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- Posts: 31
- Joined: Fri Sep 17, 2004 4:20 pm
Re: Nowra outage
Surely after 9 hours down there must be some more information for us! Not good.
John Hennessy
Member since September 2004
Member since September 2004
Re: Nowra outage
Hijohnhennessy wrote: ↑Tue Jul 07, 2020 8:55 pmSurely after 9 hours down there must be some more information for us! Not good.
Yes, we understand the frustration here and we are extremely sorry about the inconvenience caused to you. The supplier has identified a hardware issue and they are currently working with Exetel co-Network team to apply a fix. More updates will be provided as soon as they are available from suppliers end
viewtopic.php?f=296&t=45765&p=330824#p330824
Exetel apologizes for any inconvenience this may have caused.
Re: Nowra outage
Hi
Different service types are affected by this outage in multiple areas. Kindly PM us your Customer ID or the service nuber to check your connection separately.
Thanks
Re: Nowra outage
0201359481
Thanks
Thanks
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- Posts: 31
- Joined: Fri Sep 17, 2004 4:20 pm
Re: Nowra outage
Hi
The outage has been successfully restored. We can see your service online and connected. Please check the service and confirm.
Exetel apologizes for any inconvenience this may have caused.
Thanks
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- Posts: 31
- Joined: Fri Sep 17, 2004 4:20 pm
Re: Nowra outage
Yes, back up now. Can I expect to get a refund of 1 day?
John Hennessy
Member since September 2004
Member since September 2004