Nowra outage

[nilushid]

0201359481

Thanks

Hi

The outage has been successfully restored. We can see your service online and connected. Please check the service and confirm.

Exetel apologizes for any inconvenience this may have caused.

Thanks

[nilushid]

Yes, back up now. Can I expect to get a refund of 1 day?

Hi

We understand your frustration over this service issue and the downtime credit.

With regard to the credit for your service issue, please note that we do not provide credit for residential grade services. The service that we provide does not have a service level agreement, and it works on a best-effort basis. Hence in the event of a fault/interruption of service, we do not provide credit for the downtime. The Exetel staff will make sure to get the services up and running asap by working with the supplier.

Having said that, if the service interruption continues to impact the customer service for significant days, Exetel management will decide on the downtime credit as a gesture of goodwill.

Exetel apologizes for any inconvenience this may have caused.

Thanks

[johnhennessy]

That's great loyalty for being one of your first 1000 customers 16 years ago.

[James]

I'm sure you get a loyalty/pioneer credit John.

[johnhennessy]

Absolutely not!

[johnhennessy]

Absolutely not!
I have never been shown any gratitude for being one of the longest serving customers of Exetel. I have been responsible for signing up dozens of members over the last 16 years. Unfortunately loyalty means very little in business today. That is very sad, but it is just a part of normal life today. If only businesses realised the value of good customers, and the value of good customer service to their own business! It is not rocket science.
Regards
John Hennessy

[nilushid]

Absolutely not!
I have never been shown any gratitude for being one of the longest serving customers of Exetel. I have been responsible for signing up dozens of members over the last 16 years. Unfortunately loyalty means very little in business today. That is very sad, but it is just a part of normal life today. If only businesses realised the value of good customers, and the value of good customer service to their own business! It is not rocket science.
Regards
John Hennessy

Hi John

We are happy to further discuss and review this from our end. You will be contacted via the following referance number very soon.

Case-428320

Exetel apologizes for any inconvenience this may have caused

Thanks

[James]

John,

Email me your account details and I can get you added to this.

James

[johnhennessy]

What is your email address James?

[James]

james@exetel.com.au, it's in my profile I believe.