Woeful speeds Narre Warren HFC 100/40 service

[Affinity]

Narre Warren, HFC, poor download, upload speeds are good.

This is a better result just now:
https://exetel.speedtestcustom.com/resu ... b71c429f47


I remotely connected to a site in Brooklyn, there were no speed issues there with the FTTN connection (also 100/40) at that time.

Also, trying https://speedtest.exetel.com.au/ I get this from Firefox:

Secure Connection Failed

An error occurred during a connection to speedtest.exetel.com.au. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox. Enabling TLS 1.0 and TLS 1.1 might allow this connection to succeed.

TLS 1.0 and TLS 1.1 will be permanently disabled in a future release.

[rasikak]

Narre Warren, HFC, poor download, upload speeds are good.

This is a better result just now:
https://exetel.speedtestcustom.com/resu ... b71c429f47


I remotely connected to a site in Brooklyn, there were no speed issues there with the FTTN connection (also 100/40) at that time.

Also, trying https://speedtest.exetel.com.au/ I get this from Firefox:

Secure Connection Failed

An error occurred during a connection to speedtest.exetel.com.au. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox. Enabling TLS 1.0 and TLS 1.1 might allow this connection to succeed.

TLS 1.0 and TLS 1.1 will be permanently disabled in a future release.

Thank you for reaching out. Please note that we have contacted on your nominated email address with regards to the speed issue you reported.
#Case-435848

Further to that, we have escalated the Exetel Speedtest site issue to our developer team and they will further look into that. Meantime, you may access the site using "enable TLS 1.0 and 1.1".

[Affinity]

The service come good overnight, not sure exactly when. I expect there must have been a local area issue unrelated to the actual connection itself.

[Affinity]

The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending.

[rasikak]

The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending.

Thank you for reaching out. We will update you once there is an update provided by the developers on this. The site is accessible through other browsers such as Chrome, Edge and issue is only with Firefox.

[rasikak]

The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending.

Our developer team has advised, that they have added the TLS1.2 for the site. The issue should be fixed now.

[Affinity]

Okay, but this https://speedtest.exetel.com.au/ now gives a blank page with Firefox?

[Affinity]

btw see this:

https://www.ssllabs.com/ssltest/analyze ... 8.96.8.240

It does show TLS1.2, but something else seems to be an issue now (blank page).

I have told the browser to forget the page and tried to load it completely fresh (no cached objects of the page).

[Affinity]

Flash player should NOT be required, it looks like the page source expect flash player now?!
Also has references to ActiveX -- I am not using a Winblows machine and definitely not a browser on Winblows.

Connecting to a remote Winblows machine, the page works there...

[rasikak]

Flash player should NOT be required, it looks like the page source expect flash player now?!
Also has references to ActiveX -- I am not using a Winblows machine and definitely not a browser on Winblows.

Connecting to a remote Winblows machine, the page works there...

Thank you for reaching out. When tested on our end it works on Windows. What is the operating system that you are trying?

[Affinity]

Flash player should NOT be required, it looks like the page source expect flash player now?!
Also has references to ActiveX -- I am not using a Winblows machine and definitely not a browser on Winblows.

Connecting to a remote Winblows machine, the page works there...

What is the operating system that you are trying?

Linux.

[nilushid]

Linux.

Hi

We will, get this checked from our end and will get back to you asap.

Thanks

[Affinity]

More info:

$ inxi -S
System: Host: mx-hvk-1 Kernel: 4.19.0-5-amd64 x86_64 bits: 64 Desktop: Xfce 4.12.3
Distro: MX-18.3_x64 Continuum May 26 2019

Firefox 78.0.2 direct from here and not via MX distro.

[rasikak]

More info:

$ inxi -S
System: Host: mx-hvk-1 Kernel: 4.19.0-5-amd64 x86_64 bits: 64 Desktop: Xfce 4.12.3
Distro: MX-18.3_x64 Continuum May 26 2019

Firefox 78.0.2 direct from here and not via MX distro.

thank you for the more details. Can you further clarify this "Firefox 78.0.2 direct from here and not via MX distro."?

[Affinity]

Yes, correct. I prefer Firefox direct to ensure I can keep up with the latest version.