Woeful speeds Narre Warren HFC 100/40 service

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Sat Jul 11, 2020 9:55 pm

Narre Warren, HFC, poor download, upload speeds are good.

This is a better result just now:
https://exetel.speedtestcustom.com/resu ... b71c429f47


I remotely connected to a site in Brooklyn, there were no speed issues there with the FTTN connection (also 100/40) at that time.

Also, trying https://speedtest.exetel.com.au/ I get this from Firefox:
Secure Connection Failed

An error occurred during a connection to speedtest.exetel.com.au. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox. Enabling TLS 1.0 and TLS 1.1 might allow this connection to succeed.

TLS 1.0 and TLS 1.1 will be permanently disabled in a future release.


rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by rasikak » Sun Jul 12, 2020 4:03 pm

Affinity wrote:
Sat Jul 11, 2020 9:55 pm
Narre Warren, HFC, poor download, upload speeds are good.

This is a better result just now:
https://exetel.speedtestcustom.com/resu ... b71c429f47


I remotely connected to a site in Brooklyn, there were no speed issues there with the FTTN connection (also 100/40) at that time.

Also, trying https://speedtest.exetel.com.au/ I get this from Firefox:
Secure Connection Failed

An error occurred during a connection to speedtest.exetel.com.au. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox. Enabling TLS 1.0 and TLS 1.1 might allow this connection to succeed.

TLS 1.0 and TLS 1.1 will be permanently disabled in a future release.


Thank you for reaching out. Please note that we have contacted on your nominated email address with regards to the speed issue you reported.
#Case-435848

Further to that, we have escalated the Exetel Speedtest site issue to our developer team and they will further look into that. Meantime, you may access the site using "enable TLS 1.0 and 1.1".

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Sun Jul 12, 2020 6:40 pm

The service come good overnight, not sure exactly when. I expect there must have been a local area issue unrelated to the actual connection itself.

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Sun Jul 12, 2020 6:41 pm

The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by rasikak » Sun Jul 12, 2020 9:06 pm

Affinity wrote:
Sun Jul 12, 2020 6:41 pm
The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending.
Thank you for reaching out. We will update you once there is an update provided by the developers on this. The site is accessible through other browsers such as Chrome, Edge and issue is only with Firefox.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by rasikak » Mon Jul 13, 2020 12:10 pm

Affinity wrote:
Sun Jul 12, 2020 6:41 pm
The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending.
Our developer team has advised, that they have added the TLS1.2 for the site. The issue should be fixed now.

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Tue Jul 14, 2020 2:46 am

Okay, but this https://speedtest.exetel.com.au/ now gives a blank page with Firefox?

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Tue Jul 14, 2020 3:11 am

btw see this:

https://www.ssllabs.com/ssltest/analyze ... 8.96.8.240

It does show TLS1.2, but something else seems to be an issue now (blank page).

I have told the browser to forget the page and tried to load it completely fresh (no cached objects of the page).

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Tue Jul 14, 2020 3:21 am

Flash player should NOT be required, it looks like the page source expect flash player now?!
Also has references to ActiveX -- I am not using a Winblows machine and definitely not a browser on Winblows.

Connecting to a remote Winblows machine, the page works there...

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by rasikak » Tue Jul 14, 2020 1:05 pm

Affinity wrote:
Tue Jul 14, 2020 3:21 am
Flash player should NOT be required, it looks like the page source expect flash player now?!
Also has references to ActiveX -- I am not using a Winblows machine and definitely not a browser on Winblows.

Connecting to a remote Winblows machine, the page works there...
Thank you for reaching out. When tested on our end it works on Windows. What is the operating system that you are trying?

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Wed Jul 15, 2020 4:31 am

rasikak wrote:
Tue Jul 14, 2020 1:05 pm
Affinity wrote:
Tue Jul 14, 2020 3:21 am
Flash player should NOT be required, it looks like the page source expect flash player now?!
Also has references to ActiveX -- I am not using a Winblows machine and definitely not a browser on Winblows.

Connecting to a remote Winblows machine, the page works there...
What is the operating system that you are trying?
Linux.

nilushid
Admin
Posts: 1087
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by nilushid » Wed Jul 15, 2020 8:34 am

Affinity wrote:
Wed Jul 15, 2020 4:31 am
Linux.
Hi

We will, get this checked from our end and will get back to you asap.

Thanks

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Wed Jul 15, 2020 8:50 am

More info:

$ inxi -S
System: Host: mx-hvk-1 Kernel: 4.19.0-5-amd64 x86_64 bits: 64 Desktop: Xfce 4.12.3
Distro: MX-18.3_x64 Continuum May 26 2019

Firefox 78.0.2 direct from here and not via MX distro.

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by rasikak » Wed Jul 15, 2020 3:43 pm

Affinity wrote:
Wed Jul 15, 2020 8:50 am
More info:

$ inxi -S
System: Host: mx-hvk-1 Kernel: 4.19.0-5-amd64 x86_64 bits: 64 Desktop: Xfce 4.12.3
Distro: MX-18.3_x64 Continuum May 26 2019

Firefox 78.0.2 direct from here and not via MX distro.
thank you for the more details. Can you further clarify this "Firefox 78.0.2 direct from here and not via MX distro."?

Affinity
Posts: 153
Joined: Thu Feb 12, 2004 4:33 pm

Re: Woeful speeds Narre Warren HFC 100/40 service

Post by Affinity » Wed Jul 15, 2020 4:17 pm

Yes, correct. I prefer Firefox direct to ensure I can keep up with the latest version.

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