Continual dropouts Upper Hunter

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Post Reply
Brooksy
Posts: 62
Joined: Mon Feb 01, 2010 5:24 pm
Location: NSW

Continual dropouts Upper Hunter

Post by Brooksy » Tue Jul 21, 2020 5:13 am

We've been suffering continual dropouts averaging about every 2hrs since Saturday. Nothing showing on any sites re maintenance or outages.

nilushid
Admin
Posts: 1087
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Continual dropouts Upper Hunter

Post by nilushid » Tue Jul 21, 2020 9:22 am

Brooksy wrote:
Tue Jul 21, 2020 5:13 am
We've been suffering continual dropouts averaging about every 2hrs since Saturday. Nothing showing on any sites re maintenance or outages.
Hi

We are extremely sorry to hear about your service issue. Can you kindly PM me your customer ID or the service number to check your service issue from the back end?

Thanks

nilushid
Admin
Posts: 1087
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Continual dropouts Upper Hunter

Post by nilushid » Thu Jul 23, 2020 9:55 am

Hi

I received your details. We are in the middle of checking this line from our end. We will get back to you soon.

Thanks

nilushid
Admin
Posts: 1087
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Continual dropouts Upper Hunter

Post by nilushid » Thu Jul 23, 2020 12:58 pm

Hi

We tried to contact you over the phone but unfortunately could not connect. We have sent you an email regarding this issue via the following the reference number. Can you please check and respond to the email

Case-459253

Thanks

Post Reply