Marrickville Sydney nbn outage

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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shandran
Posts: 2
Joined: Fri Sep 11, 2020 7:48 pm

Marrickville Sydney nbn outage

Post by shandran » Fri Sep 11, 2020 9:37 pm

I've had no internet for around 48 hrs now. 4 green lights on the black box and red light on the modem. Anyone else experiencing this issue in the area?

Xeion
Posts: 4
Joined: Wed Sep 09, 2020 5:22 pm

Re: Marrickville Sydney nbn outage

Post by Xeion » Sat Sep 12, 2020 9:51 pm

Same issue but 200kms West and for twice the duration.

Kaja Pavalanathan
Exetel Staff
Posts: 32
Joined: Fri Jan 17, 2020 10:26 pm

Re: Marrickville Sydney nbn outage

Post by Kaja Pavalanathan » Sun Sep 13, 2020 9:43 am

shandran wrote:
Fri Sep 11, 2020 9:37 pm
I've had no internet for around 48 hrs now. 4 green lights on the black box and red light on the modem. Anyone else experiencing this issue in the area?
Hi There,

Kindly PM me your customer ID or the service number to check this issue.

shandran
Posts: 2
Joined: Fri Sep 11, 2020 7:48 pm

Re: Marrickville Sydney nbn outage

Post by shandran » Sun Sep 13, 2020 11:10 am

437994

Kaja Pavalanathan
Exetel Staff
Posts: 32
Joined: Fri Jan 17, 2020 10:26 pm

Re: Marrickville Sydney nbn outage

Post by Kaja Pavalanathan » Sun Sep 13, 2020 12:21 pm

shandran wrote:
Sun Sep 13, 2020 11:10 am
437994
Hi there,

First of all, thank you for bringing this to our attention.
We are able to see your new service is connected and online now.
Kindly note that we sent you an email addressing your query, under the case reference 545586.
If you have further queries, feel free to reply back to the email.

Thank you.

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