No nbn 24hrs now

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geordie
Posts: 18
Joined: Fri Nov 03, 2006 12:13 pm
Location: 2777

No nbn 24hrs now

Post by geordie » Sat Sep 12, 2020 8:40 pm

I'm in postcode 2777 and had no nbn since last night, the recorded message has been saying NSW outage since then and for updates go to this forum. I see no other mention of this problem on the forum , am I looking in the wrong place

Xeion
Posts: 4
Joined: Wed Sep 09, 2020 5:22 pm

Re: No nbn 24hrs now

Post by Xeion » Sat Sep 12, 2020 9:42 pm

You are lucky, mine has been out for 5 days with no ETR which I find unacceptable.

Kaja Pavalanathan
Exetel Staff
Posts: 32
Joined: Fri Jan 17, 2020 10:26 pm

Re: No nbn 24hrs now

Post by Kaja Pavalanathan » Sun Sep 13, 2020 9:44 am

geordie wrote:
Sat Sep 12, 2020 8:40 pm
I'm in postcode 2777 and had no nbn since last night, the recorded message has been saying NSW outage since then and for updates go to this forum. I see no other mention of this problem on the forum , am I looking in the wrong place
Hi There,

Kindly PM me your customer ID or the service number to check this issue.

Kaja Pavalanathan
Exetel Staff
Posts: 32
Joined: Fri Jan 17, 2020 10:26 pm

Re: No nbn 24hrs now

Post by Kaja Pavalanathan » Sun Sep 13, 2020 4:31 pm

Kaja Pavalanathan wrote:
Sun Sep 13, 2020 9:44 am
geordie wrote:
Sat Sep 12, 2020 8:40 pm
I'm in postcode 2777 and had no nbn since last night, the recorded message has been saying NSW outage since then and for updates go to this forum. I see no other mention of this problem on the forum , am I looking in the wrong place
Hi

Your service issue is currently investigated by the supplier. As per the phone conversation, We have forwarded your service issue to the supplier for further investigation. Once there is an update we will get back to you asap.

Case-545677

Thanks

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