NBN Outage 3121 19:00

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raywil
Posts: 33
Joined: Wed May 02, 2007 7:41 am
Location: Richmond, Vic

NBN Outage 3121 19:00

Post by raywil » Mon Sep 14, 2020 7:21 pm

Our NBN dropped out in Richmond at 7pm. The NBN has reconnected but authentication with Exetel is timing out

nuwanthaa
Exetel Staff
Posts: 119
Joined: Fri Jan 17, 2020 10:20 pm

Re: NBN Outage 3121 19:00

Post by nuwanthaa » Mon Sep 14, 2020 9:53 pm

raywil wrote:
Mon Sep 14, 2020 7:21 pm
Our NBN dropped out in Richmond at 7pm. The NBN has reconnected but authentication with Exetel is timing out
Hi there,

Thank you for reaching out to us.

Kindly PM me your Exetel customer ID, service number or a contact number in order to retrieve your service details and proceed with this investigation.

Thank you.

raywil
Posts: 33
Joined: Wed May 02, 2007 7:41 am
Location: Richmond, Vic

Re: NBN Outage 3121 19:00

Post by raywil » Tue Sep 15, 2020 9:03 am

Still down, Exetel Ref 548452

nuwanthaa
Exetel Staff
Posts: 119
Joined: Fri Jan 17, 2020 10:20 pm

Re: NBN Outage 3121 19:00

Post by nuwanthaa » Tue Sep 15, 2020 6:07 pm

raywil wrote:
Tue Sep 15, 2020 9:03 am
Still down, Exetel Ref 548452
Hi there,

Thank you for your reply.

We sincerely apologize for any inconvenience caused.

Our record indicates that you have already contacted us and one of our Engineer assisted with your service issue. Further updates will be provided to you on your nominated contact email address.

Regards

raywil
Posts: 33
Joined: Wed May 02, 2007 7:41 am
Location: Richmond, Vic

Re: NBN Outage 3121 19:00

Post by raywil » Wed Sep 16, 2020 10:48 am

Back online, thank you :)

Kaja Pavalanathan
Exetel Staff
Posts: 32
Joined: Fri Jan 17, 2020 10:26 pm

Re: NBN Outage 3121 19:00

Post by Kaja Pavalanathan » Sat Sep 19, 2020 1:13 pm

raywil wrote:
Wed Sep 16, 2020 10:48 am
Back online, thank you :)
Hi there,

thank you for your response and for confirming the connectivity.
If you go through any connection related issues in the future, you are always welcome to reach out to us.
Have a pleasant day.

Cheers!

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