3807 also getting 2min drop outs during the day

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nickcorr
Posts: 13
Joined: Mon Dec 19, 2011 8:08 am
Location: Officer, Vic

3807 also getting 2min drop outs during the day

Post by nickcorr » Wed Sep 16, 2020 7:14 pm

Hi There
Based in Victoria 3807 and like others all of us working from home.
Getting multiple 2 minute drop outs per day. Is this a network thing, or the modem just getting hot and bothered?
Nick
Customer ID 37029

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: 3807 also getting 2min drop outs during the day

Post by nilushid » Wed Sep 16, 2020 8:20 pm

nickcorr wrote:
Wed Sep 16, 2020 7:14 pm
Hi There
Based in Victoria 3807 and like others all of us working from home.
Getting multiple 2 minute drop outs per day. Is this a network thing, or the modem just getting hot and bothered?
Nick
Customer ID 37029
Hi Nick

I tried to contact you over the phone but unfortunately could not connect. I have sent you an email regarding this service issue. Kindly check and get back to us if the issue persist.

Ref: Case-552869

Thanks

nickcorr
Posts: 13
Joined: Mon Dec 19, 2011 8:08 am
Location: Officer, Vic

Re: 3807 also getting 2min drop outs during the day

Post by nickcorr » Wed Sep 16, 2020 11:49 pm

Thanks Nilushid,

I will monitor this tomorrow and let you know if the problem re-occurs.

Thanks again.

Nick
nilushid wrote:
Wed Sep 16, 2020 8:20 pm
nickcorr wrote:
Wed Sep 16, 2020 7:14 pm
Hi There
Based in Victoria 3807 and like others all of us working from home.
Getting multiple 2 minute drop outs per day. Is this a network thing, or the modem just getting hot and bothered?
Nick
Customer ID 37029
Hi Nick

I tried to contact you over the phone but unfortunately could not connect. I have sent you an email regarding this service issue. Kindly check and get back to us if the issue persist.

Ref: Case-552869

Thanks

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