No internet in Mentone VIC

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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ue01
Posts: 7
Joined: Mon Apr 06, 2020 9:24 am

No internet in Mentone VIC

Post by ue01 » Tue Oct 06, 2020 12:56 pm

Hello,

The internet connection has been flaky during the morning and around 12.30 dropped completely in Mentone VIC. Any understanding of what is wrong and an ETA for a fix?

Ulrik

samkatakouzinos
Posts: 7
Joined: Mon Jun 22, 2020 1:52 pm

Re: No internet in Mentone VIC

Post by samkatakouzinos » Tue Oct 06, 2020 1:00 pm

Annoying and unplanned.
viewtopic.php?f=296&t=45973

triks
Posts: 3
Joined: Wed Jul 15, 2020 12:29 pm

Re: No internet in Mentone VIC

Post by triks » Tue Oct 06, 2020 1:04 pm

Since a few weeks ago ping went up from 7ms to 24ms and this is the 3rd outage - seems like service quality has gone s#it. Thinking to change providers, even go to the dark side if things don't go back to how they were!

mojjo
Posts: 4
Joined: Tue Dec 10, 2019 4:21 pm

Re: No internet in Mentone VIC

Post by mojjo » Tue Oct 06, 2020 1:26 pm

Some fkery by some exetel employee, might have taken whole Vic down.
Rouge route or some unplanned changes.... this does not sound like a hardware issue (due to fail-over devices) and NBNco does not show any issues or outages... pretty sad, with covid and wfh, there has to be extra care to ensure such impact dont happen right during Business hours on peak day.
I am very disappointed as i started getting calls since i was giving presentation to dozen of people.
samkatakouzinos wrote:
Tue Oct 06, 2020 1:00 pm
Annoying and unplanned.
viewtopic.php?f=296&t=45973

triks
Posts: 3
Joined: Wed Jul 15, 2020 12:29 pm

Re: No internet in Mentone VIC

Post by triks » Tue Oct 06, 2020 1:29 pm

Couldn't agree more #mojjo

Sajjan
Posts: 1
Joined: Tue Oct 06, 2020 1:28 pm

Re: No internet in Mentone VIC

Post by Sajjan » Tue Oct 06, 2020 1:33 pm

Same here in Clyde North. Internet LED on the modem is red. So Annoying!!!

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: No internet in Mentone VIC

Post by nilushid » Tue Oct 06, 2020 1:49 pm

Hi

There was a network outage that affected all the Exetel customers in VIC. The outage is successfully restored by Exetel network engineers.

Kindly power restart your modem/router and check if any issue persists. Exetel apologizes for any inconvenience this may have caused.

viewtopic.php?f=296&t=45973&p=331596#p331596

Thanks

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