Slow Connection Speed......

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Post Reply
wazjones
Posts: 5
Joined: Mon Mar 16, 2009 8:35 pm
Location: FORBES NSW AUSTRALIA

Slow Connection Speed......

Post by wazjones » Mon Oct 12, 2020 12:24 pm

Hi,

I have just upgraded our NBN Plan from the nbn25 to the nbn50 plan.

We are still only getting around 20-24Mbps download speed

https://exetel.speedtestcustom.com/resu ... 3db0a9673c

Regards,

Warren
Kind Regards, Warren.

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Slow Connection Speed......

Post by nilushid » Mon Oct 12, 2020 1:23 pm

wazjones wrote:
Mon Oct 12, 2020 12:24 pm
Hi,

I have just upgraded our NBN Plan from the nbn25 to the nbn50 plan.

We are still only getting around 20-24Mbps download speed

https://exetel.speedtestcustom.com/resu ... 3db0a9673c

Regards,

Warren
Hi Warren

Can you please PM me your customer ID or the service number to check on this from the back end

Thanks

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Slow Connection Speed......

Post by nilushid » Mon Oct 12, 2020 8:20 pm

Hi Warren

Thanks for the PM. I have tested the service from my end and escalated the issue to the supplier to chek fruther. We will get back to you as soon as we have an update from the supplier regarding the slow speed issue.

Case-594149

Thanks

Post Reply