No internet in werribee VIC 3030

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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akabir
Posts: 2
Joined: Thu Jun 18, 2020 1:31 pm

No internet in werribee VIC 3030

Post by akabir » Wed Oct 21, 2020 12:30 am

Experiencing Internet outage since 11.00pm nothing posted on the outage forum. Tried to call technical support got a voice prompt "we are experiencing victoria wide outage" but no one was available to pick up the call. Is anyone else in the area experiencing the same?

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: No internet in werribee VIC 3030

Post by nilushid » Wed Oct 21, 2020 10:40 am

akabir wrote:
Wed Oct 21, 2020 12:30 am
Experiencing Internet outage since 11.00pm nothing posted on the outage forum. Tried to call technical support got a voice prompt "we are experiencing victoria wide outage" but no one was available to pick up the call. Is anyone else in the area experiencing the same?
Hi

We are sorry about the inconvenience caused. At this stage, we have no unplanned event reported in Werribee. Can you PM me your customer ID or the service number to check on your service issue further from our end.

Thanks

akabir
Posts: 2
Joined: Thu Jun 18, 2020 1:31 pm

Re: No internet in werribee VIC 3030

Post by akabir » Wed Oct 21, 2020 5:51 pm

Thank you. It resolved after we woke up and restarted the ntd/ router this morning

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