No NBN since about 10:20am this morning (Chipping Norton)

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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ldeck
Posts: 8
Joined: Fri Nov 19, 2004 7:44 am

No NBN since about 10:20am this morning (Chipping Norton)

Post by ldeck » Wed Oct 21, 2020 11:49 am

Is there a known outage this morning?

Internet’s been down for about 90 mins.
--
LD

nilushid
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Location: sydney

Re: No NBN since about 10:20am this morning (Chipping Norton)

Post by nilushid » Wed Oct 21, 2020 11:50 am

ldeck wrote:
Wed Oct 21, 2020 11:49 am
Is there a known outage this morning?

Internet’s been down for about 90 mins.
Hi

We are sorry about the inconvenience caused. Can you PM me your customer ID or the service number to check on your service issue further from our end.

Thanks

ldeck
Posts: 8
Joined: Fri Nov 19, 2004 7:44 am

Re: No NBN since about 10:20am this morning (Chipping Norton)

Post by ldeck » Wed Oct 21, 2020 12:14 pm

I’ve sent it to you. Thanks
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nilushid
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Re: No NBN since about 10:20am this morning (Chipping Norton)

Post by nilushid » Wed Oct 21, 2020 1:26 pm

ldeck wrote:
Wed Oct 21, 2020 12:14 pm
I’ve sent it to you. Thanks
Hi Lachlan

Thanks for sending the details via PM. We have sent you an email regarding this service issue. Please check and get back if you have any further conserns.

Ref: Case-609013

Thanks

ldeck
Posts: 8
Joined: Fri Nov 19, 2004 7:44 am

Re: No NBN since about 10:20am this morning (Chipping Norton)

Post by ldeck » Wed Oct 21, 2020 2:00 pm

Seems to have just come back online.

Do we know what happened?
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ldeck
Posts: 8
Joined: Fri Nov 19, 2004 7:44 am

Re: No NBN since about 10:20am this morning (Chipping Norton)

Post by ldeck » Wed Oct 21, 2020 2:01 pm

nilushid wrote:
Wed Oct 21, 2020 1:26 pm
ldeck wrote:
Wed Oct 21, 2020 12:14 pm
I’ve sent it to you. Thanks
Hi Lachlan

Thanks for sending the details via PM. We have sent you an email regarding this service issue. Please check and get back if you have any further conserns.

Ref: Case-609013

Thanks
Be great to know what happened. Thanks!
--
LD

nilushid
Admin
Posts: 1176
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: No NBN since about 10:20am this morning (Chipping Norton)

Post by nilushid » Wed Oct 21, 2020 3:46 pm

ldeck wrote:
Wed Oct 21, 2020 2:01 pm
Be great to know what happened. Thanks!
Hi Lachlan

According to the supplier, the outage is still ongoing and we do not have a root cause. This outage can cause intermitant service issues. However, we have posted this outage in our forum. you may follow below link for further updates.

viewtopic.php?f=296&t=45999&p=331693#p331693

Thanks

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