NBN intermittent outage 3178 24th Oct 2020

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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samkatakouzinos
Posts: 7
Joined: Mon Jun 22, 2020 1:52 pm

NBN intermittent outage 3178 24th Oct 2020

Post by samkatakouzinos » Sat Oct 24, 2020 1:18 am

Started approximately 1am.
Twitch streaming, internet browsing, YouTube videos become stopped.
Seems to become stable 1:15am

RatheeshS
Exetel Staff
Posts: 10
Joined: Mon Aug 03, 2020 12:26 pm

Re: NBN intermittent outage 3178 24th Oct 2020

Post by RatheeshS » Sun Oct 25, 2020 9:27 pm

Dear valued customer,

Thank you for reaching us via the forum.

Could you please provide us your Service number, Customer ID or any reference number in a personal message so that we can look into this and advise.

We do apologize for any inconvenience this may have caused.

Regards,
Ratheesh

RatheeshS
Exetel Staff
Posts: 10
Joined: Mon Aug 03, 2020 12:26 pm

Re: NBN intermittent outage 3178 24th Oct 2020

Post by RatheeshS » Mon Oct 26, 2020 1:22 pm

Dear Sam,

We received your PM with your customer ID.

The issue has been investigated and we have sent you an email to the nominated email address.

Please check your email.

Your reference number is: 615278

Thanks

samkatakouzinos
Posts: 7
Joined: Mon Jun 22, 2020 1:52 pm

Re: NBN intermittent outage 3178 24th Oct 2020

Post by samkatakouzinos » Sun Nov 01, 2020 4:27 pm

Thank you for investigating.
I've replied to your email.

— Regards, Sam Katakouzinos

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