Slow download speed NBN50/20

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bomber.79
Posts: 2
Joined: Sat Oct 24, 2020 8:00 pm

Slow download speed NBN50/20

Post by bomber.79 » Sat Oct 24, 2020 8:37 pm

Hi,

I have been with Exetel on NBN 50/20 plan ever since I connected to the NBN more than 2 years ago. My download speed has never been anywhere close to 50mbps and has never exceeded 30mbps. The fastest I have seen is the high 20's, it is commonly in the teens and often below 10mbps. In fact my upload speed often exceeds my download speed. I have finally run out of patience and would like this to be investigated.

Kind Regards...
Wayne

RatheeshS
Exetel Staff
Posts: 10
Joined: Mon Aug 03, 2020 12:26 pm

Re: Slow download speed NBN50/20

Post by RatheeshS » Sun Oct 25, 2020 9:24 pm

Dear Wayne,

Thank you for reaching us via the forum.

Could you please provide us your Service number, Customer ID or any reference number in a personal message so that we can look into this and advise.

We do apologize for any inconvenience this may have caused.

Regards,
Ratheesh

bomber.79
Posts: 2
Joined: Sat Oct 24, 2020 8:00 pm

Re: Slow download speed NBN50/20

Post by bomber.79 » Sat Oct 31, 2020 12:13 pm

Hi Ratheesh,

I sent a PM Monday 26th Oct. Still waiting for a reply.

Kind Regards...
Wayne

sheannej
Exetel Staff
Posts: 15
Joined: Mon Aug 03, 2020 12:21 pm

Re: Slow download speed NBN50/20

Post by sheannej » Sun Nov 01, 2020 10:15 pm

bomber.79 wrote:
Sat Oct 31, 2020 12:13 pm
Hi Ratheesh,

I sent a PM Monday 26th Oct. Still waiting for a reply.

Kind Regards...
Wayne
Hi Wayne,

Our apologies for the delay.

We have looked into your reported issue and sent you an email to further investigate this issue.
Ref No - 624564.

Kindly get back to us.

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