No NBN connection in Mentone VIC

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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ue01
Posts: 7
Joined: Mon Apr 06, 2020 9:24 am

No NBN connection in Mentone VIC

Post by ue01 » Wed Oct 28, 2020 9:02 am

The internet connection in Mentone VIC has disappeared since about 8am this morning. With ping I see RTT of 1500 ms instead of below 40 ms. All standard websites simply do not respond at all.

Ulrik

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: No NBN connection in Mentone VIC

Post by nilushid » Wed Oct 28, 2020 9:15 am

ue01 wrote:
Wed Oct 28, 2020 9:02 am
The internet connection in Mentone VIC has disappeared since about 8am this morning. With ping I see RTT of 1500 ms instead of below 40 ms. All standard websites simply do not respond at all.

Ulrik
Hi

Can you PM me your customer ID or the service number to check on this from our end?

Thanks

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: No NBN connection in Mentone VIC

Post by nilushid » Wed Oct 28, 2020 9:48 am

Hi

Thank you for the PM. I checked your service from my end. The service reconnected at 08:59:11 and currently online. Can you please check the service and get back to us if your service issue persist.

Case-492486

Thanks

ue01
Posts: 7
Joined: Mon Apr 06, 2020 9:24 am

Re: No NBN connection in Mentone VIC

Post by ue01 » Wed Oct 28, 2020 10:00 am

All good again. Thanks for quick reply.

Ulrik

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