Internet service out

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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simonmartynellis
Posts: 5
Joined: Thu Nov 07, 2019 2:28 pm

Internet service out

Post by simonmartynellis » Thu Oct 29, 2020 7:57 pm

Exetel/NBN service out on Foord Ave in Hurlstone Park NSW. Had a new line installed this afternoon in our apartment complex, and it’s been out since then.

nuwanthaa
Exetel Staff
Posts: 119
Joined: Fri Jan 17, 2020 10:20 pm

Re: Internet service out

Post by nuwanthaa » Thu Oct 29, 2020 9:34 pm

simonmartynellis wrote:
Thu Oct 29, 2020 7:57 pm
Exetel/NBN service out on Foord Ave in Hurlstone Park NSW. Had a new line installed this afternoon in our apartment complex, and it’s been out since then.
Hi,

We apologize for any inconvenience caused. Kindly PM me your Customer ID or Service Number so we can check on your service.

Thanks

simonmartynellis
Posts: 5
Joined: Thu Nov 07, 2019 2:28 pm

Re: Internet service out

Post by simonmartynellis » Fri Oct 30, 2020 1:20 pm

Hi nuwanthaa,

I’ve sent you a PM with my service number. Any news?

Simon

nuwanthaa
Exetel Staff
Posts: 119
Joined: Fri Jan 17, 2020 10:20 pm

Re: Internet service out

Post by nuwanthaa » Fri Oct 30, 2020 1:43 pm

simonmartynellis wrote:
Fri Oct 30, 2020 1:20 pm
Hi nuwanthaa,

I’ve sent you a PM with my service number. Any news?

Simon
Hi Simon,

Thank you for the PM. As per our phone conversation today, your reported issue has been raised to our wholesale supplier for further investigation. Further updates will be provided via SMS on your best contact mobile number.

Case-622925

Thanks

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