NBN intermittent outage 3178 2nd Nov 2020

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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samkatakouzinos
Posts: 7
Joined: Mon Jun 22, 2020 1:52 pm

NBN intermittent outage 3178 2nd Nov 2020

Post by samkatakouzinos » Mon Nov 02, 2020 7:00 am

Morning internet has been abysmal with consistent dropouts.
Noticed about 3:30 am and still at 6:45 am.
This after following advise of changing router MTU.

— Regards, Sam Katakouzinos

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: NBN intermittent outage 3178 2nd Nov 2020

Post by nilushid » Mon Nov 02, 2020 9:40 am

samkatakouzinos wrote:
Mon Nov 02, 2020 7:00 am
Morning internet has been abysmal with consistent dropouts.
Noticed about 3:30 am and still at 6:45 am.
This after following advise of changing router MTU.

— Regards, Sam Katakouzinos
Hi

Can you PM me your customer ID or the service number to check on this?

Thanks

RatheeshS
Exetel Staff
Posts: 10
Joined: Mon Aug 03, 2020 12:26 pm

Re: NBN intermittent outage 3178 2nd Nov 2020

Post by RatheeshS » Mon Nov 02, 2020 2:30 pm

Hi Sam,

I called your mobile number but the call went to the voicemail without ringing.

Therefore I have sent you another email to the nominated email address.

Could you please check the email and reply us.

Regards,
Ratheesh S

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