No internet for 4 days

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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leebarclay73
Posts: 1
Joined: Tue Nov 24, 2020 8:29 pm

No internet for 4 days

Post by leebarclay73 » Tue Nov 24, 2020 9:51 pm

My internet has been down since Saturday. No one on the helpline has been able to do anything except tell me to wait for an update. Surely it should be fixed by now. Is someone able to help?

nuwanthaa
Exetel Staff
Posts: 116
Joined: Fri Jan 17, 2020 10:20 pm

Re: No internet for 4 days

Post by nuwanthaa » Tue Nov 24, 2020 9:58 pm

leebarclay73 wrote:
Tue Nov 24, 2020 9:51 pm
My internet has been down since Saturday. No one on the helpline has been able to do anything except tell me to wait for an update. Surely it should be fixed by now. Is someone able to help?
Hi,

Can you PM me your customer ID or the service number to check this from the back end?

Thanks

nuwanthaa
Exetel Staff
Posts: 116
Joined: Fri Jan 17, 2020 10:20 pm

Re: No internet for 4 days

Post by nuwanthaa » Wed Nov 25, 2020 9:47 pm

Hi,

Thank you for your PM.

Firstly, I would like to sincerely apologize on behalf of Exetel for any inconvenience caused to you with this regard and for the delay in getting back to you.

Our record indicates that you have already contacted us and one of our Engineer assisted with your service issue.

If you need any further assistance feel free to get back to us.

Regards

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