No internet for 4 days
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leebarclay73
- Posts: 1
- Joined: Tue Nov 24, 2020 8:29 pm
No internet for 4 days
My internet has been down since Saturday. No one on the helpline has been able to do anything except tell me to wait for an update. Surely it should be fixed by now. Is someone able to help?
Re: No internet for 4 days
Hi,leebarclay73 wrote: ↑Tue Nov 24, 2020 9:51 pmMy internet has been down since Saturday. No one on the helpline has been able to do anything except tell me to wait for an update. Surely it should be fixed by now. Is someone able to help?
Can you PM me your customer ID or the service number to check this from the back end?
Thanks
Re: No internet for 4 days
Hi,
Thank you for your PM.
Firstly, I would like to sincerely apologize on behalf of Exetel for any inconvenience caused to you with this regard and for the delay in getting back to you.
Our record indicates that you have already contacted us and one of our Engineer assisted with your service issue.
If you need any further assistance feel free to get back to us.
Regards
Thank you for your PM.
Firstly, I would like to sincerely apologize on behalf of Exetel for any inconvenience caused to you with this regard and for the delay in getting back to you.
Our record indicates that you have already contacted us and one of our Engineer assisted with your service issue.
If you need any further assistance feel free to get back to us.
Regards