LBNco setup

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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slinforce
Posts: 1
Joined: Fri Nov 27, 2020 12:51 am

LBNco setup

Post by slinforce » Fri Nov 27, 2020 10:51 am

Hi guys

I received email about my connection activated yesterday with username and password. I found out that my apartment have FTTP with ntd inside my unit, and I use modem with Wan PPPoE support to connect to internet with username Exetel gave me but till can't connect it. I Checked ntd and the modem inside ntd box come was setup with old configuration from old tenant, then I reset it and set it to bridge mode. But still can't connect to internet. I live in ACT.

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: LBNco setup

Post by nilushid » Fri Nov 27, 2020 11:53 am

slinforce wrote:
Fri Nov 27, 2020 10:51 am
Hi guys

I received email about my connection activated yesterday with username and password. I found out that my apartment have FTTP with ntd inside my unit, and I use modem with Wan PPPoE support to connect to internet with username Exetel gave me but till can't connect it. I Checked ntd and the modem inside ntd box come was setup with old configuration from old tenant, then I reset it and set it to bridge mode. But still can't connect to internet. I live in ACT.
Hi

Can you PM me your customer ID or the service number to check on this from the back end.

Thanks

nilushid
Admin
Posts: 1175
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: LBNco setup

Post by nilushid » Fri Nov 27, 2020 2:08 pm

Hi

Thanks for sending the details via PM. We will get in touch with you shortly.

Case-659821

Thanks

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