Page 1 of 1

LBNco setup

Posted: Fri Nov 27, 2020 10:51 am
by slinforce
Hi guys

I received email about my connection activated yesterday with username and password. I found out that my apartment have FTTP with ntd inside my unit, and I use modem with Wan PPPoE support to connect to internet with username Exetel gave me but till can't connect it. I Checked ntd and the modem inside ntd box come was setup with old configuration from old tenant, then I reset it and set it to bridge mode. But still can't connect to internet. I live in ACT.

Re: LBNco setup

Posted: Fri Nov 27, 2020 11:53 am
by nilushid
slinforce wrote:
Fri Nov 27, 2020 10:51 am
Hi guys

I received email about my connection activated yesterday with username and password. I found out that my apartment have FTTP with ntd inside my unit, and I use modem with Wan PPPoE support to connect to internet with username Exetel gave me but till can't connect it. I Checked ntd and the modem inside ntd box come was setup with old configuration from old tenant, then I reset it and set it to bridge mode. But still can't connect to internet. I live in ACT.
Hi

Can you PM me your customer ID or the service number to check on this from the back end.

Thanks

Re: LBNco setup

Posted: Fri Nov 27, 2020 2:08 pm
by nilushid
Hi

Thanks for sending the details via PM. We will get in touch with you shortly.

Case-659821

Thanks