Internet outage

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Karen&Mark$$
Posts: 5
Joined: Wed Mar 18, 2020 6:31 pm

Internet outage

Post by Karen&Mark$$ » Sun Mar 22, 2020 8:05 pm

For the last 4 weeks our internet has been regularly cutting out. I am in t the Sutherland shire NSW. Calling Exetel they just say to disconnect NBN modem and then plug back in. This works for a short time then cuts again. Why is this regularly happening. Very tired of loosing intetnet .

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Internet outage

Post by rasikak » Sun Mar 22, 2020 8:40 pm

Karen&Mark$$ wrote:
Sun Mar 22, 2020 8:05 pm
For the last 4 weeks our internet has been regularly cutting out. I am in t the Sutherland shire NSW. Calling Exetel they just say to disconnect NBN modem and then plug back in. This works for a short time then cuts again. Why is this regularly happening. Very tired of loosing intetnet .
Thank you for reaching out. Kindly PM your customer ID or the service number to assist you further.

Karen&Mark$$
Posts: 5
Joined: Wed Mar 18, 2020 6:31 pm

Re: Internet outage

Post by Karen&Mark$$ » Mon Mar 23, 2020 5:51 pm

My customer ID is 208376
Lost internet twice today. Cannot get it back. I am told there are no outages in the area when I call. Clearly there is an issue.

Dloratet
Posts: 1
Joined: Mon Mar 23, 2020 9:08 pm

Re: Internet outage

Post by Dloratet » Mon Mar 23, 2020 9:30 pm

My modem has completely shut down, no power whatsoever!

Have been on hold for an hour. No answer just continuous music. WTF IS GOING ON???? Ref# 16972915

Karen&Mark$$
Posts: 5
Joined: Wed Mar 18, 2020 6:31 pm

Re: Internet outage

Post by Karen&Mark$$ » Tue Mar 24, 2020 7:57 pm

Are you in Sydney also?
I ring , on hold for 40 min. Then can not understand t h e person talk in my to. They just say there are no outages in area.

Karen&Mark$$
Posts: 5
Joined: Wed Mar 18, 2020 6:31 pm

Re: Internet outage

Post by Karen&Mark$$ » Tue Mar 24, 2020 7:57 pm

Are you in Sydney also?
I ring , on hold for 40 min. Then can not understand t h e person talk in my to. They just say there are no outages in area.

Daniel Simpson
Posts: 14
Joined: Tue Feb 01, 2011 10:07 am
Location: Bonville, NSW

Re: Internet outage

Post by Daniel Simpson » Tue Mar 24, 2020 8:45 pm

Wireless NBN service went down at 6:30pm today (24March2020) with our transmitter station being located in Bonville NSW (East Bonville Road). Nothing shows up in this Forum regarding this unplanned outage. Anyone else experiencing this outage or any Exetel personnel please comment. Thank you.

Daniel Simpson
Posts: 14
Joined: Tue Feb 01, 2011 10:07 am
Location: Bonville, NSW

Re: Internet outage

Post by Daniel Simpson » Tue Mar 24, 2020 8:46 pm

Wireless NBN service went down at 6:30pm today (24March2020) with our transmitter station being located in Bonville NSW (East Bonville Road). Nothing shows up in this Forum regarding this unplanned outage. Anyone else experiencing this outage or any Exetel personnel please comment. Thank you.

thickasabrick
Posts: 4
Joined: Sun Jul 17, 2011 10:33 pm
Location: Mount Kembla

Re: Internet outage

Post by thickasabrick » Tue Mar 24, 2020 9:13 pm

I'm down in Wollongong with the local switch being in Unanderra. At least once a week the internet drops out at some time mid-morning. It comes back but very, very annoying. Yet, as other say, there's no notification of outages.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet outage

Post by KavindaS » Tue Mar 24, 2020 11:20 pm

Karen&Mark$$ wrote:
Tue Mar 24, 2020 7:57 pm
Are you in Sydney also?
I ring , on hold for 40 min. Then can not understand t h e person talk in my to. They just say there are no outages in area.
Exetel apologies for the inconvenience may have caused. We have further checked your service and responded to you via 16948305.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet outage

Post by KavindaS » Tue Mar 24, 2020 11:23 pm

Daniel Simpson wrote:
Tue Mar 24, 2020 8:46 pm
Wireless NBN service went down at 6:30pm today (24March2020) with our transmitter station being located in Bonville NSW (East Bonville Road). Nothing shows up in this Forum regarding this unplanned outage. Anyone else experiencing this outage or any Exetel personnel please comment. Thank you.
If your service still down, kindly PM me your service number or the customer id and I will check for you. If you have any existing ticket number reply here with the reference number.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet outage

Post by KavindaS » Tue Mar 24, 2020 11:26 pm

thickasabrick wrote:
Tue Mar 24, 2020 9:13 pm
I'm down in Wollongong with the local switch being in Unanderra. At least once a week the internet drops out at some time mid-morning. It comes back but very, very annoying. Yet, as other say, there's no notification of outages.
There is no specific outages reported according to the mentioned area. Therefore, if the issue persists send an email to residentialsupport@exetel.com.au by confirming the service details and the issue symptoms .

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