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Re: The Exetel 6-year club

Posted: Fri Apr 13, 2018 10:26 am
by James
Les wrote:
Thu Apr 12, 2018 4:48 pm
Hi,

I'm now in my 15th year as an Exetel customer.

This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account.

Is the Pioneer discount applicable to NBN services?

Can it be transferred from my ADSL account to my NBN account?

Les
Yes, if you ordered it under the same account it will transfer automatically.

Re: The Exetel 6-year club

Posted: Fri Apr 13, 2018 7:34 pm
by Les
Hi,

Thanks for merging the new account into my old account. I appreciate that.

It appears I've lost access to the invoices issued under the new account. Can those invoices be linked to the old account.

I also have an issue with the SMS and FAX over Web services.

I had previously de-registred my e-mail addresses from my old account and registered them under the new account.

They aren't showing in the merged account, but I can't add the e-mails addresses as it says they are in use.

Les