Thank you Exetel - great service.

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RichardP
Posts: 6
Joined: Fri Oct 03, 2008 10:10 am
Location: Ballarat

Thank you Exetel - great service.

Post by RichardP » Fri Sep 27, 2013 11:20 am

This morning I had occasion to contact Exetel (2nd time in 7 years) because I my download speed was still shaped at 1Mbps (http://www.speedtest.net/my-result/2994423713) after purchasing additional data (at the low cost of $1.50/GB) upon exceeding my monthly data limit.

With seconds of pressing '2' for technical support an extremely polite and quietly spoken Shri Lankin lady answered the phone, who after resetting my connection, had me promptly back at full speed (http://www.speedtest.net/my-result/2994498430).

Thank you Exetel - great service.

Richard.

KavindaS
Forum Admin
Posts: 2464
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Thank you Exetel - great service.

Post by KavindaS » Fri Sep 27, 2013 12:05 pm

RichardP wrote:This morning I had occasion to contact Exetel (2nd time in 7 years) because I my download speed was still shaped at 1Mbps (http://www.speedtest.net/my-result/2994423713) after purchasing additional data (at the low cost of $1.50/GB) upon exceeding my monthly data limit.

With seconds of pressing '2' for technical support an extremely polite and quietly spoken Shri Lankin lady answered the phone, who after resetting my connection, had me promptly back at full speed (http://www.speedtest.net/my-result/2994498430).

Thank you Exetel - great service.

Richard.
Hi Richard,

Thank you for your valuable feedback :) .

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