Page 1 of 1

Thank you Exetel - great service.

Posted: Fri Sep 27, 2013 11:20 am
by RichardP
This morning I had occasion to contact Exetel (2nd time in 7 years) because I my download speed was still shaped at 1Mbps (http://www.speedtest.net/my-result/2994423713) after purchasing additional data (at the low cost of $1.50/GB) upon exceeding my monthly data limit.

With seconds of pressing '2' for technical support an extremely polite and quietly spoken Shri Lankin lady answered the phone, who after resetting my connection, had me promptly back at full speed (http://www.speedtest.net/my-result/2994498430).

Thank you Exetel - great service.

Richard.

Re: Thank you Exetel - great service.

Posted: Fri Sep 27, 2013 12:05 pm
by KavindaS
RichardP wrote:This morning I had occasion to contact Exetel (2nd time in 7 years) because I my download speed was still shaped at 1Mbps (http://www.speedtest.net/my-result/2994423713) after purchasing additional data (at the low cost of $1.50/GB) upon exceeding my monthly data limit.

With seconds of pressing '2' for technical support an extremely polite and quietly spoken Shri Lankin lady answered the phone, who after resetting my connection, had me promptly back at full speed (http://www.speedtest.net/my-result/2994498430).

Thank you Exetel - great service.

Richard.
Hi Richard,

Thank you for your valuable feedback :) .