So much for loyalty. $70 to $108 p/m increase

Comments and posts about your experience with Exetel
snibs
Posts: 29
Joined: Tue Jul 21, 2009 8:33 pm

So much for loyalty. $70 to $108 p/m increase

Post by snibs » Thu Jun 18, 2015 10:56 am

This is just disgusting, a $38 increase...over %50 with my bundle, I have used just on half of my 500 gig once, $108 here with exetel and have to pay for phone calls or drop to $79 p/m for 100 gig or I can get unlimited net with free local, national and mobile calls plus 6 months of Netflix for $90 p/m adsl2+ or 25 meg NBN, recon you may have cut your own throats here. Even Telstra has 100 gig bundle for less money, what the hell is wrong with you people.
Very sad and angry this has happened.
One very soon to be ex customer of exetel.

natashaf
Exetel Staff
Posts: 54
Joined: Thu May 02, 2013 12:00 pm
Location: Colombo

Re: So much for loyalty. $70 to $108 p/m increase

Post by natashaf » Thu Jun 18, 2015 11:22 am

Hi,

We apologies for the inconvenience caused, however these plans are been discontinued due to a co-operate decision. The only available plans would be the ones offered in the members facility.

Unfortunately these are best plans that we could offer at the moment.

Regards,

Natasha

snibs
Posts: 29
Joined: Tue Jul 21, 2009 8:33 pm

Re: So much for loyalty. $70 to $108 p/m increase

Post by snibs » Thu Jun 18, 2015 11:31 am

So how much will I be slugged for churning? just pro rata from the this month?

natashaf
Exetel Staff
Posts: 54
Joined: Thu May 02, 2013 12:00 pm
Location: Colombo

Re: So much for loyalty. $70 to $108 p/m increase

Post by natashaf » Thu Jun 18, 2015 11:43 am

Hi,

PM has been sent regarding your inquiry.

Regards,

Natasha

coconutdog
Posts: 25
Joined: Fri Oct 29, 2004 2:41 pm
Location: Wodonga, Victoria
Contact:

Re: So much for loyalty. $70 to $108 p/m increase

Post by coconutdog » Mon Jun 22, 2015 8:53 pm

I got the same email. What's the go? The Cheap Broadband Plans High Speed ADSL - Exetel page says that unlimited ADSL is $59/month but you are trying to slug me $83/month + phone lne rental as a long term subscriber to Exetel. That doesn't seem like good value for money. I am quite happy with my current plan.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: So much for loyalty. $70 to $108 p/m increase

Post by NIrmitha » Mon Jun 22, 2015 10:35 pm

coconutdog wrote:by coconutdog on Mon Jun 22, 2015 9:23 pm
I got the same email. What's the go? The Cheap Broadband Plans High Speed ADSL - Exetel page says that unlimited ADSL is $59/month but you are trying to slug me $83/month + phone lne rental as a long term subscriber to Exetel. That doesn't seem like good value for money. I am quite happy with my current plan.
HI coconutdog,
I will pass your request through. Someone from our sales team will be in touch with you :)

snibs
Posts: 29
Joined: Tue Jul 21, 2009 8:33 pm

Re: So much for loyalty. $70 to $108 p/m increase

Post by snibs » Tue Jun 23, 2015 7:31 am

Wow can I keep my current $70 per month for 500 gig and phone line being a long term customer?? Like to know how you get on coconutdog.
Cheers.

Mandy
Exetel Staff
Posts: 50
Joined: Fri May 03, 2013 5:15 pm
Location: Sydney

Re: So much for loyalty. $70 to $108 p/m increase

Post by Mandy » Tue Jun 23, 2015 9:03 am

Hi coconutdog,

We use Telstra and Optus equipment to service our customers. Optus based plans are less expensive than Telstra. The reason for the higher price is because you are serviced through a Telstra Regional Exchange.

We apologies for the inconvenience caused, however the current plan that your on is been discontinued due to a commercial decision. The only available plans would be the ones offered in the members facility.

Regards
Mandy

snibs
Posts: 29
Joined: Tue Jul 21, 2009 8:33 pm

Re: So much for loyalty. $70 to $108 p/m increase

Post by snibs » Wed Jun 24, 2015 10:54 am

What about switching me to your $75/mth nbn fixed wireless 25/5 unlimited plan for free?

remosha
Exetel Staff
Posts: 266
Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: So much for loyalty. $70 to $108 p/m increase

Post by remosha » Wed Jun 24, 2015 1:56 pm

snibs wrote:What about switching me to your $75/mth nbn fixed wireless 25/5 unlimited plan for free?
Hi Snibs,

We'll get in touch with you as soon as possible to discuss the possible options :)

Regards,
Remosha

Fr33
Posts: 13
Joined: Tue Aug 19, 2008 7:34 pm
Location: Yass

Re: So much for loyalty. $70 to $108 p/m increase

Post by Fr33 » Thu Jun 25, 2015 9:01 pm

I got the same email and have been a loyal EXETEL customer for 10 or more years at least.

1TB sounds great but there is no way I would ever use this much data. ADSL2+ peak speeds suffer a lot here sometimes dropping to below 2mbits.

The EXETEL 200GB deal was great for me because I simply could not use that much in a month.

Other ISP's offer unlimited ADSL2+ here (regional) for $69.90 per month free churn for 12 months or $29 churn fee for no contract.

The $89 1TB offer is out of my price range considering what else is on offer and is terribly poor value for my usage requirements.

I really don’t want to leave EXETEL but I why would I waste my money paying for something I wont use?

There is no middle ground on offer, 50gb peak/50GB off peak then a jump to 1TB seems crazy.

Can you do better than this please EXETEL?

Cheers PPL.

Kaushalya
Exetel Staff
Posts: 266
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: So much for loyalty. $70 to $108 p/m increase

Post by Kaushalya » Thu Jun 25, 2015 10:22 pm

There is no middle ground on offer, 50gb peak/50GB off peak then a jump to 1TB seems crazy.

Can you do better than this please EXETEL?
Hi Fr33,

I will get someone from our sales team to respond so that you can discuss about the other available plans with Exetel.

Mandy
Exetel Staff
Posts: 50
Joined: Fri May 03, 2013 5:15 pm
Location: Sydney

Re: So much for loyalty. $70 to $108 p/m increase

Post by Mandy » Fri Jun 26, 2015 9:59 am

Hi Fr33,

We apologies for the inconvenience caused, however the current plan that your on is been discontinued due to a commercial decision.

If you wish to change to a different plan apart from the nominated 1TB plan, you may refer to your Members Facility to view the rest of the available plans.

Regards
Mandy

Fr33
Posts: 13
Joined: Tue Aug 19, 2008 7:34 pm
Location: Yass

Re: So much for loyalty. $70 to $108 p/m increase

Post by Fr33 » Sat Jun 27, 2015 12:36 am

Thanks Mandy but I guess the indirect answer you are giving me is to churn to dodo ... oh well :arrow:

ItalianRoo
Posts: 2
Joined: Thu Jul 02, 2015 11:47 am
Location: Fingal Head NSW

Re: So much for loyalty. $70 to $108 p/m increase

Post by ItalianRoo » Thu Jul 02, 2015 5:20 pm

From me Exetel want increse from $51 to $108. Am use 100 gb monthly but school holiday kids visiting using you tube video uploading plus play online games etc. etc. Anyway exetel say because my needs are more then 100 gb $51( no excess fee :? )They put me on 1 terrabyte $108 I can`t do it. So am shopping and find someone else. :shock: Am not very happy person in this moment too. :cry: So for this after fews years as Exetel customer am change provider.Not fair but happen.Maeby Exetel want it happen to reduce some customers who user too much bandwich like me sometimes too many downloads. So want limit and keep only rich happy customer with low bandwich and less downloads. :?:

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