So much for loyalty. $70 to $108 p/m increase

5m17hy · Post by **5m17hy** » Thu Jul 02, 2015 9:37 pm

I chalked up 10 years with Exetel on 24 June. Unfortunately due to being moved to a plan that had a 35% price increase, and more disappointingly effectively a 50% decrease in data allowance, I moved my broadband, home phone and 2 mobiles on 30 June.

I was disappointed to have to leave, and could not understand after years of being so competitive I was able to get a much better deal with another provider. I always appreciated the quality of service and value Exetel provided and have always recommended them to friends and family. Sadly those days may all be over. I hope Exetel will still be able to get back their competitive edge.

Bye

coconutdog · Post by **coconutdog** » Wed Jul 15, 2015 8:54 am

HI coconutdog,
I will pass your request through. Someone from our sales team will be in touch with you

I never did get that email. I am now with NetCube after being one of the original Exetel sign-ups. I am very disappointed with the treatment I was given by Exetel, jacking up my plan price by $38 and then charging my account $134 after churning. Exetel can go and jump.

coconutdog · Post by **coconutdog** » Wed Jul 15, 2015 8:55 am

I hope Exetel will still be able to get back their competitive edge

I hope they go broke.

Post by **angelos** » Wed Jul 15, 2015 9:17 am

coconutdog wrote:
HI coconutdog,
I will pass your request through. Someone from our sales team will be in touch with you
I never did get that email. I am now with NetCube after being one of the original Exetel sign-ups. I am very disappointed with the treatment I was given by Exetel, jacking up my plan price by $38 and then charging my account $134 after churning. Exetel can go and jump.

Please PM your service number so I could take a closer look at this and advise you accordingly.

Fr33 · Post by **Fr33** » Wed Jul 15, 2015 9:12 pm

Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here.

Post by **AzwanM** » Thu Jul 16, 2015 10:20 am

Fr33 wrote:Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here.

Please PM your service number/FNN so that we could investigate further and get back to you.

Fr33 · Post by **Fr33** » Sun Jul 19, 2015 11:51 am

Thank you and done a few days ago but alas no response

Kumudh · Post by **Kumudh** » Sun Jul 19, 2015 3:11 pm

Fr33 wrote:Thank you and done a few days ago but alas no response

Hi Fr33,

Apologies for the delay. I will get our billing team to look into this ASAP.

Exetel customer help forum

So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase

Re: So much for loyalty. $70 to $108 p/m increase