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Re: So much for loyalty. $70 to $108 p/m increase

Posted: Thu Jul 02, 2015 9:37 pm
by 5m17hy
I chalked up 10 years with Exetel on 24 June. Unfortunately due to being moved to a plan that had a 35% price increase, and more disappointingly effectively a 50% decrease in data allowance, I moved my broadband, home phone and 2 mobiles on 30 June.

I was disappointed to have to leave, and could not understand after years of being so competitive I was able to get a much better deal with another provider. I always appreciated the quality of service and value Exetel provided and have always recommended them to friends and family. Sadly those days may all be over. I hope Exetel will still be able to get back their competitive edge.

Bye

Re: So much for loyalty. $70 to $108 p/m increase

Posted: Wed Jul 15, 2015 8:54 am
by coconutdog
HI coconutdog,
I will pass your request through. Someone from our sales team will be in touch with you :)
I never did get that email. I am now with NetCube after being one of the original Exetel sign-ups. I am very disappointed with the treatment I was given by Exetel, jacking up my plan price by $38 and then charging my account $134 after churning. Exetel can go and jump.

Re: So much for loyalty. $70 to $108 p/m increase

Posted: Wed Jul 15, 2015 8:55 am
by coconutdog
I hope Exetel will still be able to get back their competitive edge
I hope they go broke.

Re: So much for loyalty. $70 to $108 p/m increase

Posted: Wed Jul 15, 2015 9:17 am
by angelos
coconutdog wrote:
HI coconutdog,
I will pass your request through. Someone from our sales team will be in touch with you :)
I never did get that email. I am now with NetCube after being one of the original Exetel sign-ups. I am very disappointed with the treatment I was given by Exetel, jacking up my plan price by $38 and then charging my account $134 after churning. Exetel can go and jump.
Please PM your service number so I could take a closer look at this and advise you accordingly.

Re: So much for loyalty. $70 to $108 p/m increase

Posted: Wed Jul 15, 2015 9:12 pm
by Fr33
Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here.

Re: So much for loyalty. $70 to $108 p/m increase

Posted: Thu Jul 16, 2015 10:20 am
by AzwanM
Fr33 wrote:Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here.
Please PM your service number/FNN so that we could investigate further and get back to you.

Re: So much for loyalty. $70 to $108 p/m increase

Posted: Sun Jul 19, 2015 11:51 am
by Fr33
Thank you and done a few days ago but alas no response :cry:

Re: So much for loyalty. $70 to $108 p/m increase

Posted: Sun Jul 19, 2015 3:11 pm
by Kumudh
Fr33 wrote:Thank you and done a few days ago but alas no response :cry:
Hi Fr33,

Apologies for the delay. I will get our billing team to look into this ASAP.