Can Recommend

Comments and posts about your experience with Exetel
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Pepper32
Posts: 3
Joined: Thu Mar 03, 2016 11:20 pm
Location: BRISBANE

Can Recommend

Post by Pepper32 » Sat Mar 05, 2016 2:41 pm

Only been with Exetel for about a month now.
Quick to get the initial connection done, was only a 3 day~ wait.

Paying for 100/40
Actual is 85/35~

Image

Overall quite good.
A utility is a utility, not much more to say.
Last edited by Pepper32 on Sat Mar 05, 2016 7:16 pm, edited 1 time in total.

Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Can't Recommend

Post by Nathanael S » Sat Mar 05, 2016 5:36 pm

Pepper32 wrote:Only been with Exetel for about a month now.
Quick to get the initial connection done, was only a 3 day~ wait.

But...
Paying for 100/40
Actually getting 20/35

Image
Image

Likely cancel and go back to Internode at this point.
Hi Benjamin,

We apologize for the inconvenience being caused by the slow speeds, however we have sent an email with the ticket id: 10012357. Kindly respond at your earliest convenience.

Regards,
Nathan

Pepper32
Posts: 3
Joined: Thu Mar 03, 2016 11:20 pm
Location: BRISBANE

Re: Can't Recommend

Post by Pepper32 » Sat Mar 05, 2016 7:18 pm

Nathanael S wrote: Hi Benjamin,

We apologize for the inconvenience being caused by the slow speeds, however we have sent an email with the ticket id: 10012357. Kindly respond at your earliest convenience.

Regards,
Nathan
Damn it nathan you solved my bloody issue.
Media prioritization settings on my router were limiting me to 24mbps from my legacy ADSL2 connection days.

Didn't think to isolate it down to the router.
User bloody error, my apologies.

Pepper32
Posts: 3
Joined: Thu Mar 03, 2016 11:20 pm
Location: BRISBANE

Re: Can Recommend

Post by Pepper32 » Wed Mar 09, 2016 10:54 pm

Still get complete performance degradation for hours at a time during peak periods:
Image

Not sure if this is exetel or the nbn infrastructure as a whole.
Never has this issue on standard ADSL2 over copper.

Ping blowouts are rubbish.
This is with nearly 0 load on my own network.

Hmm...........

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: Can Recommend

Post by dulipf » Thu Mar 10, 2016 5:34 am

Pepper32 wrote:Still get complete performance degradation for hours at a time during peak periods:
Image

Not sure if this is exetel or the nbn infrastructure as a whole.
Never has this issue on standard ADSL2 over copper.

Ping blowouts are rubbish.
This is with nearly 0 load on my own network.

Hmm...........
Hi Benjamin

Please conduct the tests sent in the email under the reference #10012357 and reply back with the results to investigate.

Apologies for any inconvenience caused.

Regards
Dulip F

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