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Exetel issuing Sydney numbers to Maitland residents

Posted: Thu Nov 24, 2016 1:46 pm
by Ted D
My daughter has recently signed up with Exetel as her NBN provider. When the installation was done she was advised there were some issues with keeping her existing numbers and to speed up the process she would be given a new number. Her phone is now VOIP.

She was allocated a new number and thought nothing of it. It now turns out that the number allocated to her is in fact a Sydney number not a number from the Maitland area where she lives.

When local people call her they are now charged at a National rate not a local call rate. This was only discovered when people who had been calling her received their accounts and found charges for National calls.

I spoke to a Exetel representative who was very nonplussed and didn't appeared interested in the slightest. Overall very poor form by Exetel to issue out off area numbers and I wouldn't be at all surprised if this type of thing is happening regularly.

I am one of those charged for making calls to a National number when my daughter lives 26 Km from me and normally within the same local phone area.
My next step will be to file a complaint with the Telecommunications Ombudsman.

Regards

Ted D

Re: Exetel issuing Sydney numbers to Maitland residents

Posted: Thu Nov 24, 2016 4:21 pm
by Dazzled