Telephone Answering Statistics

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marrow
Posts: 60
Joined: Sat May 21, 2005 10:48 pm
Location: Brisbane

Re: Telephone Answering Statistics

Post by marrow » Sat Jul 09, 2011 10:27 pm

Great statistics but....

I had a sales question

website says

Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time

I rang support at approx 930pm EST in sydney ... on hold 15 minutes then line cut off ??

Tried again same result 15 minutes then cut off ... being told i was first in line both times

So tried support third time and at 10.10 pm told that out of business hrs for support

Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time ???????

Over half hour and no result !!!!

Is there a problem to get thru

I will try tomorrow!!
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ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Telephone Answering Statistics

Post by ShaminG » Mon Jul 11, 2011 11:34 am

Great statistics but....

I had a sales question

website says

Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time

I rang support at approx 930pm EST in sydney ... on hold 15 minutes then line cut off ??

Tried again same result 15 minutes then cut off ... being told i was first in line both times

So tried support third time and at 10.10 pm told that out of business hrs for support

Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time ???????

Over half hour and no result !!!!

Is there a problem to get thru

I will try tomorrow!!
Could you please PM me your number so I can investigate the incident. Also please mention the options you selected.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Telephone Answering Statistics

Post by rukshani » Mon Jul 11, 2011 2:59 pm

Dear Sir

Sorry for the inconvenience.

It's not suppose to happen like that, we are looking in to it.

Rukshani

marrow
Posts: 60
Joined: Sat May 21, 2005 10:48 pm
Location: Brisbane

Re: Telephone Answering Statistics

Post by marrow » Thu Jul 21, 2011 10:49 pm

Tried in daytime

Answered really quick and help was great

Thanks

Marrow

Gremlins on the line that evening :roll:
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nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Sun Jul 31, 2011 11:27 pm

Support Enquiry Answer Times – July 2011
Support.jpg
Support.jpg (88.68 KiB) Viewed 5861 times
Sales Enquiry Answer Times – July 2011
Sales.jpg
Sales.jpg (107.49 KiB) Viewed 5861 times
Provisioning Enquiry Answer Times – July 2011
Provisioning.jpg
Provisioning.jpg (79.09 KiB) Viewed 5861 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Wed Aug 31, 2011 11:21 pm

Support Enquiry Answer Times – August 2011
Support.jpg
Support.jpg (111.63 KiB) Viewed 5754 times
Sales Enquiry Answer Times – August 2011
Sales.jpg
Sales.jpg (109.63 KiB) Viewed 5754 times
Provisioning Enquiry Answer Times – August 2011
Provisioning.jpg
Provisioning.jpg (86.68 KiB) Viewed 5754 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Sat Oct 01, 2011 12:19 am

Support Enquiry Answer Times – September 2011
Support.jpg
Support.jpg (193.43 KiB) Viewed 5645 times
Sales Enquiry Answer Times – September 2011
Sales.jpg
Sales.jpg (189.84 KiB) Viewed 5645 times
Provisioning Enquiry Answer Times – September 2011
Provisioning.jpg
Provisioning.jpg (148.27 KiB) Viewed 5645 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Tue Nov 01, 2011 1:12 am

Support Enquiry Answer Times – October 2011
Support.jpg
Support.jpg (197.49 KiB) Viewed 5572 times
Sales Enquiry Answer Times – October 2011
Sales.jpg
Sales.jpg (194.7 KiB) Viewed 5572 times
Provisioning Enquiry Answer Times – October 2011
Provisioning.jpg
Provisioning.jpg (141.38 KiB) Viewed 5572 times
Last edited by nuranj on Thu Dec 01, 2011 12:22 am, edited 1 time in total.

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Thu Dec 01, 2011 12:20 am

Support Enquiry Answer Times – November 2011
Support.jpg
Support.jpg (202.78 KiB) Viewed 5503 times
Sales Enquiry Answer Times – November 2011
Sales.jpg
Sales.jpg (193.05 KiB) Viewed 5503 times
Provisioning Enquiry Answer Times – November 2011
Provisioning.jpg
Provisioning.jpg (150.8 KiB) Viewed 5503 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Sun Jan 01, 2012 5:11 am

Support Enquiry Answer Times – December 2011
Support.jpg
Support.jpg (209.61 KiB) Viewed 5428 times
Sales Enquiry Answer Times – December 2011
Sales.jpg
Sales.jpg (204.01 KiB) Viewed 5428 times
Provisioning Enquiry Answer Times – December 2011
Prov.jpg
Prov.jpg (139.11 KiB) Viewed 5428 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Wed Feb 01, 2012 1:46 am

Support Enquiry Answer Times – January 2012
Support.jpg
Support.jpg (209.58 KiB) Viewed 5327 times
Sales Enquiry Answer Times – January 2012
Sales.jpg
Sales.jpg (195.27 KiB) Viewed 5327 times
Provisioning Enquiry Answer Times – January 2012
Prov.jpg
Prov.jpg (143.31 KiB) Viewed 5327 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Thu Mar 01, 2012 2:07 am

Support Enquiry Answer Times – February 2012
Support.jpg
Support.jpg (198.81 KiB) Viewed 5267 times
Sales Enquiry Answer Times – February 2012
Sales.jpg
Sales.jpg (186.49 KiB) Viewed 5267 times
Provisioning Enquiry Answer Times – February 2012
Provisioning.jpg
Provisioning.jpg (144.94 KiB) Viewed 5267 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Sun Apr 01, 2012 12:23 am

Support Enquiry Answer Times – March 2012
Support.jpg
Support.jpg (220.25 KiB) Viewed 5154 times
Sales Enquiry Answer Times – March 2012
Sales.jpg
Sales.jpg (214.06 KiB) Viewed 5154 times
Provisioning Enquiry Answer Times – March 2012
Provisioning.jpg
Provisioning.jpg (159.13 KiB) Viewed 5154 times

NadunH
Exetel Staff
Posts: 200
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Telephone Answering Statistics

Post by NadunH » Mon Apr 30, 2012 11:58 pm

Support Enquiry Answer Times – April 2012
Support Image.png
Support Image.png (91.8 KiB) Viewed 5075 times


Sales Enquiry Answer Times – April 2012
Sales Image.png
Sales Image.png (90.95 KiB) Viewed 5075 times


Provisioning Enquiry Answer Times – April 2012
Provisioning Image.jpg
Provisioning Image.jpg (120.36 KiB) Viewed 5075 times

nuranj
Exetel Staff
Posts: 270
Joined: Fri Aug 22, 2008 8:41 pm
Location: Sydney
Contact:

Re: Telephone Answering Statistics

Post by nuranj » Thu May 31, 2012 11:33 pm

Support Enquiry Answer Times – May 2012
Support.jpg
Support.jpg (206.27 KiB) Viewed 5002 times
Sales Enquiry Answer Times – May 2012
Sales.jpg
Sales.jpg (195.74 KiB) Viewed 5002 times
Provisioning Enquiry Answer Times – May 2012
Provisioning.jpg
Provisioning.jpg (156.62 KiB) Viewed 5002 times

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