CapnKernel wrote:Do VoIP customers who port their PSTN numbers across get an entry in the White Pages?
This is a very important issue that needs to be spelled out in the FAQ when written. for: at the time of the transfer, the PSTN number will most certainly be listed in the White Pages (unless of course it is a silent number), however, what happens at the next update of the White Pages publication? I assume that Telstra every year sends a list of numbers to Sensis for publication, but that once our number is ported to VoIP this will not happen again and therefore our number will cease to be published in the White Pages.
I personally would like for a process to be created for either:
1. Exetel to send VoIP number to the White Pages for publication (this could be for both ex-PSTN and VoIP only DIDs) ; or
2. Exetel to publish a process detailing how each customer can engage White Pages (Sensis) to have their number published.
If Exetel does this on behalf of all their customers and provides the process, or publishes how to engage White Pages, only one entity (in this case Exetel) needs to work out the process, rather than each Exetel customer having to work out how to engage White Pages (Sensis).
I know from previously being an Engin customer that this can be done, but I know that it also provides a new set of issues, in that as a VoIP customer I can immediately chop and change VoIP numbers through the Facilities Page and it would be difficult to keep numbers up to date, but in the case of customers porting their PSTN number it is implied that the customer wants to keep the number (and have it published in the White Pages) permanently.
In the case of having a VoIP DID published in the White Pages, if there was a nominal fee involved for this service, then it may be more likely for customers to keep a number long term.
I have also mentioned in other parts of the forum that by having a number listed in the White Pages, it would also possibly
lead to a VoIP number (ex-PSTN or not) being able to be registered with the Triple0 service as it could be linked to an address via that White Pages database.