Revisions To ADSL2 Plans

[James]

We only recently added/changed the plans, I doubt they'll change anytime soon.

[sunnybear]

hey

I've checked the meter, and it shows
3.19 GB / 54 GB (5.91%)

why is still 54GB instead of 60GB?

[peterh_oz]

hey

I've checked the meter, and it shows
3.19 GB / 54 GB (5.91%)

why is still 54GB instead of 60GB?

What plan are you on?

[sunnybear]

it's an old adsl1 plan TELL 1500/256

and at the start of this year, I was migrated to ADSL2 port

my current sync speed is more than 1500/256

[dbr]

and at the start of this year, I was migrated to ADSL2 port

So what plan are you on now??

I expect it will be one of the series that were part of a specific promotion that gave the lucky ones a free upgrade from ADSL1 to ADSL2 for no cost. If so then you are on an 'old' plan ie TEL something.

The only plans to get the increase to 60GB are the TL, INC2DSL, NAK, some PAYU and HSPA plans. If you still have a TEL, INCPHONE or NONPHONE prefix then you did not get the latest bunch of goodies.

[sunnybear]

and at the start of this year, I was migrated to ADSL2 port

So what plan are you on now??

I expect it will be one of the series that were part of a specific promotion that gave the lucky ones a free upgrade from ADSL1 to ADSL2 for no cost. If so then you are on an 'old' plan ie TEL something.

The only plans to get the increase to 60GB are the TL, INC2DSL, NAK, some PAYU and HSPA plans. If you still have a TEL, INCPHONE or NONPHONE prefix then you did not get the latest bunch of goodies.

yes..i am one of the old TEL plans...and was the lucky one to get a free upgrade from adsl1 to adsl2
i guess no candy for me this time then...

[peterh_oz]

Then you could/should have a look and see whether one of the current plans are better.

Maybe the NAK2 plans which have $15 line rental PLUS the 100 free voip calls and the extra offpeak if you have a choice on your line/exchange. Otherwise see if the extra data and 100 free voip calls offsets any price change moving to a PTL plan (you're already on a PTL DSLAM so the only change will be a billing issue).

[Lawrie]

hmmmm, now I've checked the plan I'm on in user facilities , it looks like I'll have to change to a "current" plan to get these benefits.
.... even though I was only changed to the plan I'm on last month - TELH(o)- its not current?????

so is there any difference between TELH(0) and INC2DSLA ????

Yes, one has the new inclusison, the other doesn't - feel free to change your plan.

So to get the extra off peak downloads and 100 FREE VoIP calls we need to change plans.
The only (negative) difference I can see in moving from the TELH(O) plan to INC2DSLA plan will be starting a new six month contract.
[When we went from ADSL1 TELH to ADSL2 TELH(O) we were not put onto a contract.]

[Gidget]

So to get the extra off peak downloads and 100 FREE VoIP calls we need to change plans.
The only (negative) difference I can see in moving from the TELH(O) plan to INC2DSLA plan will be starting a new six month contract.
[When we went from ADSL1 TELH to ADSL2 TELH(O) we were not put onto a contract.]

Why do you think you will be starting a new 6 month contract? You need to check the conditions in your User Facilities (where you actually apply for the change of service) rather than on the Exetel website (where it shows a 12 month contract actually applies - for new users).

Gidget

[peterh_oz]

INCL2 will be a new contact cos u'll be on a new wholesale provider. U're currently on Powertel, so maybe u can switch to a PTL plan without a new contract? Can someone from Exetel confirm this?

[Gidget]

But the customer is not on Powertel infrastructure, he's on Optus ADSL2+.

Gidget

[Lawrie]

Why do you think you will be starting a new 6 month contract? You need to check the conditions in your User Facilities (where you actually apply for the change of service) rather than on the Exetel website (where it shows a 12 month contract actually applies - for new users).

Gidget

Because when I use the User Facilities to convert from TELH(O) to INC2DSLA it tells me
"I agree that a change of plan incurs a new contract period of six months from the date of activation."

quite simple really

[Gidget]

Yes, quite simple but I nonetheless think that statement is a leftover from an earlier age and is wrong, especially since the Optus ADSL2 contract lengths are 12 months not 6 months as I pointed out earlier.

I will get it clarified for you.

Gidget

[nihonjin]

why would being put on a new contract be bad? Where else could you get the same quality service with the large downloads and free inclusions at the cheap prices exetel offer? It may in fact be a good thing as at least it will lock in the great price and benefits you receive for at least 12 months.

[Lawrie]

why would being put on a new contract be bad? Where else could you get the same quality service with the large downloads and free inclusions at the cheap prices exetel offer? It may in fact be a good thing as at least it will lock in the great price and benefits you receive for at least 12 months.

I was not necessarily suggesting that it was a bad thing to go on a contract, although it may be a problem for some people who are in short term rental properties or for some other reason need the freedom of not being on a contract.

I just wanted to point out that you would need to go on a contract if you move from the TELx(O) plans to the INC2DSLx plans to take advantage of the 100 free VoIP calls and the extra off peak download limit, as this had not been mentioned in the forum to this point.

Yes, quite simple but I nonetheless think that statement is a leftover from an earlier age and is wrong, especially since the Optus ADSL2 contract lengths are 12 months not 6 months as I pointed out earlier.

I will get it clarified for you.

Gidget

Gidget - I can see that for a person taking out a new INC2DSLx service the Exetel online order form spells out that they will be on a 12 month plan, but the User facilities page "Exetel Customer Service Modification Tools - Change Plan" page definitely states that we would have to sign up for a six month contract. You need to go into page 2 of the order form before this information is made clear.

I am assuming that current customers only need to renew for a further 6 months rather than the new customer that needs to stay on for 12 months.........

But if you find out that the contract is actually 12 months rather than 6 months, can you get the page updated?