Possible Further Changes To Off Peak Period

Discussions regarding new & existing plans and other Exetel initiatives
raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Possible Further Changes To Off Peak Period

Post by raymond » Sat Jun 06, 2009 9:40 pm

If user applied in May, it will take effect in June.

If user applied in June, it will take effect in July.

I can confirm that the change has taken effect on your account, because you applied in May.

Offpeak Period: 2:00 pm to 2:00 am Peak Period: 2:00 am to 2:00 pm

LordS
Posts: 149
Joined: Thu Jun 26, 2008 11:56 pm
Location: Australia

Re: Possible Further Changes To Off Peak Period

Post by LordS » Sat Jun 06, 2009 9:42 pm

shouldn't those times be reversed?

harrywwc
Posts: 6
Joined: Sat Nov 24, 2007 3:29 pm
Location: Sydney

Re: Possible Further Changes To Off Peak Period

Post by harrywwc » Sat Jun 06, 2009 9:54 pm

LordS wrote:shouldn't those times be reversed?
yeah, probably - I got the gist of it, though <great big grin>

And thanks Raymond for double checking on my a/c. :')

kind reg's,

.h

dbr
Posts: 493
Joined: Fri Feb 08, 2008 2:33 pm
Location: Sale VIC

Re: Possible Further Changes To Off Peak Period

Post by dbr » Sun Jun 07, 2009 9:25 am

raymond wrote:If user applied in May, it will take effect in June.

If user applied in June, it will take effect in July.

I can confirm that the change has taken effect on your account, because you applied in May.

Offpeak Period: 2:00 pm to 2:00 am Peak Period: 2:00 am to 2:00 pm
No worries, raymond. Mine is not working as such. It now being a specific issue, I'll take it to the helpdesk rather than the forum.

Thanks for the confirm that it is in effect, generally, and working for others.
http://www.saferoz.com.au
First Aid * Fire * Safety

Vecordious
Posts: 5
Joined: Wed Apr 15, 2009 12:44 pm
Location: Sydney

Re: Possible Further Changes To Off Peak Period

Post by Vecordious » Mon Jun 08, 2009 12:21 pm

If user applied in May, it will take effect in June.

If user applied in June, it will take effect in July.


Usage Meter Server Time is 2009-06-08 12:19:17 PM.
Downloads are currently being metered as peak usage.


Well, I made the change on May 28 and it doesn't seem to have worked. Do I have to lodge a fault ticket?

fredbucket
Posts: 37
Joined: Sun Jan 16, 2005 7:02 pm
Location: Abbotsbury

Re: Possible Further Changes To Off Peak Period

Post by fredbucket » Mon Jun 08, 2009 1:08 pm

raymond wrote:
fredbucket wrote:There are still issues, I think.
This should be corrected now.
Not so.

Usage Meter Server Time is 2009-06-08 01:04:03 PM.
Downloads are currently being metered as peak usage.

Also, I logged a helpdesk ticket three days ago, which does not appear to have been looked at yet.

Ticket Status Updated
Off-peak / Peak data in member's facilities
1346304 new 05-Jun-09 01:53PM

Regards
Fred

ryanb
Posts: 60
Joined: Thu Apr 23, 2009 8:49 am
Location: Sydney

Re: Possible Further Changes To Off Peak Period

Post by ryanb » Mon Jun 08, 2009 1:58 pm

Vecordious wrote:Well, I made the change on May 28 and it doesn't seem to have worked. Do I have to lodge a fault ticket?
Are you sure it is in effect right now? I've read from multiple locations that it starts on july 1st as I too had 2-2 selected but nothing happened at the start of this month.
.

Vecordious
Posts: 5
Joined: Wed Apr 15, 2009 12:44 pm
Location: Sydney

Re: Possible Further Changes To Off Peak Period

Post by Vecordious » Mon Jun 08, 2009 2:43 pm

ryanb wrote:
Vecordious wrote:Well, I made the change on May 28 and it doesn't seem to have worked. Do I have to lodge a fault ticket?
Are you sure it is in effect right now? I've read from multiple locations that it starts on july 1st as I too had 2-2 selected but nothing happened at the start of this month.

I wasn't sure either until I read Raymond's post further up on this page:

raymond wrote:If user applied in May, it will take effect in June.

If user applied in June, it will take effect in July.

So, seeing as we had made our changes in May it should have come into effect in June.

paul2001
Posts: 11
Joined: Fri Aug 31, 2007 10:26 am
Location: Syndey

Re: Possible Further Changes To Off Peak Period

Post by paul2001 » Wed Jun 10, 2009 5:46 pm

The off peak period options looks like have been implemented, in my member's facilities, it showed "Offpeak Period: 2:00 am to 2:00 pm Peak Period: 2:00 pm to 2:00 am ". (I selected "2 am to 2 pm" as off peak)

But there is a big problem, the meter is not correct! :(

My router can record internet traffic, after I compared router's traffic history with exetel's meter, I found the all my downloads from 10 am to 2 pm are metered as peak download, which is incorrect. May be the program is not ready yet.

Did any one else have the same problem?
Last edited by paul2001 on Thu Jun 11, 2009 8:17 am, edited 1 time in total.

dbr
Posts: 493
Joined: Fri Feb 08, 2008 2:33 pm
Location: Sale VIC

Re: Possible Further Changes To Off Peak Period

Post by dbr » Wed Jun 10, 2009 6:57 pm

Yes, at 0830 this morning my PEAK for the 10th was reading 288MB.
http://www.saferoz.com.au
First Aid * Fire * Safety

rseydler
Posts: 129
Joined: Mon Mar 02, 2009 12:45 pm
Location: Brisbane

Re: Possible Further Changes To Off Peak Period

Post by rseydler » Wed Jun 10, 2009 9:48 pm

Yes something seriously troubling has happened to the usage. My peak is off the charts after being told that it wouldn't kick in until next month and then suddenly is it now 2 - 2. So I guess it is sort of fixed? It shows 2- 2 for peak and offpeak but my usage is not being metered that way? I'm confused...

Ron

wizard
Posts: 34
Joined: Sat Apr 05, 2008 1:59 pm
Location: Melbourne

Re: Possible Further Changes To Off Peak Period

Post by wizard » Thu Jun 11, 2009 8:05 am

dbr wrote:Yes, at 0830 this morning my PEAK for the 10th was reading 288MB.
Had the same problem yesterday with peak kicking in at 12 midday and it should be 2pm

Not too worried , Im sure any problems will be ironed out pretty quickly !

EDIT: Seems to be Working fine today :P

rseydler
Posts: 129
Joined: Mon Mar 02, 2009 12:45 pm
Location: Brisbane

Re: Possible Further Changes To Off Peak Period

Post by rseydler » Thu Jun 11, 2009 1:54 pm

Ok.. trouble.. It says peak 2- 2 off peak 2- 2 yet...

Usage Meter Server Time is 2009-06-11 01:53:08 PM.
Downloads are currently being metered as peak usage

Anyone?

Ron

wizard
Posts: 34
Joined: Sat Apr 05, 2008 1:59 pm
Location: Melbourne

Re: Possible Further Changes To Off Peak Period

Post by wizard » Thu Jun 11, 2009 2:28 pm

rseydler wrote:Ok.. trouble.. It says peak 2- 2 off peak 2- 2 yet...

Usage Meter Server Time is 2009-06-11 01:53:08 PM.
Downloads are currently being metered as peak usage

Anyone?

Ron

My members area said counted as peak on the summary page, but it is being counted as off peak on the breakdown page after midday till 2pm.

kkl
Posts: 1
Joined: Thu Jun 11, 2009 2:37 pm
Location: Perth

Re: Possible Further Changes To Off Peak Period

Post by kkl » Thu Jun 11, 2009 4:16 pm

What abount something like this:

No change on off peak time 12-12 , 1-1, 2-2...etc

But reduce offpeak allowance to say 30gb(half of current one) then implement "unlimited download" at 3-9am? 2-8?

that's mean you got 30gb download from 12-12 but data between 3-9am won't count towards your off peak quota.

Or even 20gb data if the offpeak time start from 11pm to 2pm? and in between those time there are "unlimited download" period

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